Manager, Business Operations – Exam Operations

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged Reserve Bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

The SF Fed’s Supervision + Credit (S+C) group works with other federal and state authorities to strengthen financial institutions, promote a safe and sound financial system, and ensure fair and equal treatment of consumers. The S+C group is responsible for executing the Federal Reserve’s bank supervisory policies and programs within the western United States under delegated authority from the Board of Governors. This is accomplished through a combination of on-site examinations and off-site supervision activities for the diverse portfolio of financial institutions subject to the supervision of the SF Fed. We also work within the Federal Reserve System supervising and assessing risk at large financial institutions.

Finally, the S+C group is responsible for the SF Fed’s discount window operations as well as its payment system risk functions. The SF Fed’s S+C group has approximately 400 officers and staff.

The Business Operations Manager - Exam Operations will lead a diverse team in supporting the exam life cycle by ensuring key service deliverables are done on time, of highest quality, and within quality management requirements.  This position reports to the Senior Manager Business Operations – Exam Operations and will support all facets of day-to-day operational activities while ensuring focus on team member in role development.

The Manager, Business Operations – Exam Operations will lead a diverse team in supporting the exam life cycle, ensuring key service deliverables are completed on time, of the highest quality, and in compliance with quality management standards.  This position reports to the Senior Manager Business Operations – Exam Operations and supports all facets of day-to-day operations while fostering team development and driving continuous improvement initiatives.

Essential Responsibilities:

• Lead and manage operational support across multiple areas including exam operations, quality and process improvement initiatives.
• Responsible for ensuring the quality, accuracy, and timeliness of the team’s deliverables/outputs, while holding team members accountable for meeting performance standards and delivering high-quality results.
• Develop and execute strategic plans to achieve the team’s department and organizational goals while driving innovation and continuous improvements.
• Identify, standardized and implement improved processes and workflows to enhance operational efficiency and service quality.
• Foster a culture of collaboration and adaptability trough clear and frequent communication with staff, stakeholders and leadership.
• Present findings, recommend initiatives and provide actionable insights to leadership, supported by clear success metrics and data driven analysis.
• Work cross-functionality to establish priorities, address challenges, and identify process improvement.
• Lead and oversee the implementation of group, districts and system-wide projects, focusing on business process improvement, technology enhancements, and risk management strategies.
• Ensure compliance with internal controls and governance standards to safeguard operational integrity and minimize risk.
• Coach and mentor team members to achieve professional growth, emphasizing development, regular feedback and alignment with organizational values.

Requirements:

• Seven or more years of business or related work experience and five or more years of experience in managing/leading teams. Substantive “Examiner in Charge” experience can substitute formal people management.
• Bachelors degree in field related to functional area of responsibility or business management
• Demonstrated ability to implement and execute multiple projects on time and within budget.
• Proven ability to collaborate, build relationships and influence individuals at all levels in an organization.
• Strong organizational skills with the ability to manage competing priorities under pressure.
• Proficiency in MS Office applications (Word, Excel and PowerPoint) and familiarity with data analysis tools and reporting software.
• Development and imple