Service Operations Data Strategy Lead

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Services Operations Data Strategy Lead

 Why We Have This Role

Are you passionate about tackling complex challenges and empowering teams through data-driven insights? We are looking for an analytical and proactive professional to develop innovative data strategies that enhance operational efficiency within our Services sector.

How You’ll Find Success

• Analytical Skills: Strong analytical capabilities to investigate underlying issues, propose data-driven solutions, and develop innovative data strategies that enhance operational efficiency.
• Data Proficiency: Expertise in data visualization tools, SQL, R or Python, and advanced Excel functions are crucial. This includes the ability to strategize the architecture of data backends and manage reporting solutions.
• Cross-Functional Collaboration: The role requires collaboration with various teams such as finance, operations, services, and engineering. Strong interpersonal and teamwork skills are essential for identifying and solving multifaceted problems.
• Project Management: Experience in managing large, complex projects suggests a competency in project management, including the ability to handle multiple priorities and timelines effectively.
• Stakeholder Engagement: The ability to foster strong, trust-based relationships with key stakeholders, including presenting insights and influencing business strategy at the Director level.

How You’ll Grow

• Gain an in-depth understanding of the Services businesses to effectively design data strategies that align with operational goals.
• Collaborate cross-functionally with teams in finance, operations, services, and engineering to identify and solve multifaceted problems.
• Deliver actionable data solutions that support daily operations and play a pivotal role in achieving strategic objectives.
• Foster strong, trust-based relationships with key stakeholders to fully understand their business objectives.

Things You’ll Do 

• Collaborate with business leaders to strategically establish performance incentives, aligning metrics and setting appropriate targets to drive organizational success.
• Develop standardized reporting suites that enhance business performance, enabling organizations to independently access and analyze their most critical data.
• Deliver actionable insights to business leaders, helping them address significant operational challenges and implement positive changes.
• Improve the processes within your team for effectively gathering and prioritizing data needs from stakeholders.
• Mentor and coach junior team members contributing to your projects, fostering their professional growth.

What We’re Looking For On Your Resume

• Bachelor’s degree in Mathematics, Statistics, Data Science, or a related field
• Proficiency in data visualization tools (e.g., Qualtrics, Tableau, DOMO) and data visualization principles.
• Proficient in SQL and R or Python, as well as advanced Excel functions
• Strong analytical skills with the ability to investigate underlying issues and independently propose solutions.
• A customer-focused mindset, prioritizing the needs and goals of internal teams.
• Experience presenting insights and strategies to Director-level stakeholders.
• Proven ability to engage with executive level stakeholders to align on and influence business strategy.
• Commitment to creating and scaling efficient processes across teams.
• Experience managing large, complex projects with significant impact on the organization.
• Proven ability to manage multiple priorities and timelines effectively.
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