Director of Security Operations

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine innovative technology with outstanding service.

We are seeking a dynamic, confident Director of Security Operations to lead a large, multi-branch territory encompassing 6 district offices. Reporting to the Area Vice President (AVP), this role provides overall leadership for security operations across the Area and ensures that security services are effectively integrated with other branch functions. The Director of Security Operations, has oversight of shared operational services across multiple branches, serves as a key partner to the AVP in achieving short- and long-term business goals, and is accountable for the efficient, effective delivery of high-quality security services that meet both service and profitability targets. This position leads and coordinates new client start-ups and transitions, drives client satisfaction initiatives, and champions client and employee retention efforts. The Director of Security Operations also coaches, trains, and develops field managers and supervisors, and serves as AVP’s primary operational resource for the territory. 

Compensation and Benefits

We believe in investing in our people. When you join Securitas, you will receive:

• Competitive Salary: $90,000-$100,000 annually
• Monthly Vehicle Allowance: $1,000.00
• Comprehensive Benefits Package, including:
  • Medical, dental, vision, and life insurance
  • Ten accrued vacation days, four personal holidays, six sick days
  • 401(k) with company match
  • Bonus Eligible
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a mobile, highly engaged, results-driven team.

KEY RESPONSABILITIES:

1. Ensures the delivery of high-quality customer service through regular updates to the AVP; evaluates service quality and initiates corrective action as necessary.

2. Manages shared services for other Branches; coordinates service requirements with Branch 

3. Managers and Area management; resolves operational issues; supervises staff engaged in       providing  payroll, accounts receivable and payroll, HR and other services.

4. Resolves operational issues to ensure the function is interfacing effectively with other Branch functions and consistent with the vision and leadership from the AVP. 

5. Analyzes operational and financial indicators to continuously improve Area performance; ensures  profitable operations with full profit and loss accountability.

6. Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.

7. Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area and Region management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.

8. Develops and administers budget in collaboration and input from the  Area Vice President.

9. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

10. Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintain