Sr. Learning Facilitator

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join Visa University and play a key role in ensuring employees at Visa are equipped with the necessary skills and knowledge to excel in their roles. 

The Senior Manager, Learning Facilitator is responsible for the facilitation of learning experiences supporting Global Product and Value Added Services employees.  

The ideal candidate for this role will have proven experience using their skills in facilitating learning solutions to improve business outcomes and performance. They also have direct experience working in a product management role and/or supporting a product department, function, or organization from a facilitation standpoint. They will work closely and form strong partnerships within Visa University and the business to build strong relationships, earn credibility, and ensure alignment. This role requires training and qualifying different facilitation contributors, such as subject matter experts (SMEs), faculty/ambassadors, and learner partners to expand Learning Experience Delivery.  

This role will report to the Director, Learning Experience supporting Global Product and Value Added Solutions (VAS) Learning at Visa University.  

Responsibilities 

• 50% of responsibilities focus on facilitating learning experiences. The remaining 50% is dedicated to program development, training prep and followup, administrative tasks, coaching and mentoring. 
• Apply mastery of topic knowledge and experience to deliver exceptional learning experiences for all knowledge levels and audiences 
• Collaborate with fellow facilitators and the Facilitation Center of Excellence (COE) to identify and develop resources and standards for how facilitators deliver exceptional learning experiences based on business strategy and priorities 
• Partner with learner partners and designers to provide recommendations for learning experience enhancements, redesigning or building of training materials, including job aids and eLearning 
• Partner with program management partners and the Learning Experience Enablement team, as needed (e.g., schedule rooms and facilities, setup virtual classes in the Learning Management System (LMS), ensure all necessary equipment/tasks are in place prior to training) 
• Facilitate learning experiences, primarily virtually, against a schedule that will meet learner demands and support organizational goals and priorities 
• Provide preclass and followup support for learner queries as needed in a timely manner. 
• Promote the 3Es (Education, Exposure, and Experience) approach by supporting online forums, communities, and coaching that reinforce learning outcomes, enable learner engagement and connection pre or post training sessions 
• Engage with the learner population to develop empathy and understanding 
• Identify potential learning gaps and/or needs of clients, partners and employees and ensure feedback is provided to learning partners 
• Engage with business function/enterprise teams to stay on top of the latest information and developments in your domain areas 
• Collaborate as SME and reviewer during content development and continuous improvement updates as needed 
• Ensure learner surveys are completed, and the highest standards are maintained based on management, stakeholder, and COE standards 
• Lead, train, certify, coach and develop Visa University faculty and Ambassadors to scale delivery in your subject areas, as needed 
• Work with other facilitators as needed for cross-training purposes 
• Learn new business topics quickly and deliver effectively as assigned 
• Travel may be required, up to 10% 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.    

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experienc