Patient Guest Services Assistant I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant I

                        

Location

Dover

                    

Facility

Union Hospital

                     

Department

Patient Experience Ombudsman-Cleveland Clinic Union Hospital

                      

Job Code

G10015

                     

Shift

Variable

                       

Schedule

6:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. 

 

The Patient Guest Services Assistant I will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Union Hospital. Cleveland Clinic will support you as you participate in Red Coat training, enhance your customer service skills and advance your career by offering tuition reimbursement and ample opportunity for learning and growth.   

 

A caregiver in this position works varying shifts from 6:30AM—5:00PM. 

 

A caregiver who excels in this role will:  

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

• Correct and/or report safety, maintenance and cleaning needs. 

• Respond to Code Blue and Code Red emergencies with appropriate equipment. 

• Coordinate patient needs with other departments. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Basic computer skills (e.g., Epic, outlook, and other internal systems) 

• Two years of experience in a customer service role with at least one year providing face-to-face customer service 

 

 

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