Senior Manager, Engineering (Hybrid)

You will oversee the successful definition and delivery of software solutions to end-user clients to meet our needs. You will lead Salesforce teams and programs and using Salesforce capabilities to enhance business processes and client satisfaction. Manage relationships with multiple partners; assemble and manage a team required to complete client work; define implementation plans, effort, and cost; manage risks and problems, assess the quality of the work and ensures the final product meets client expectations.

Position Compensation Range:

$128,000.00 - $216,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Salesforce Leadership: Lead the strategic execution of AmFam's Salesforce implementation, Relate, ensuring alignment with business objectives and maximizing the platform's potential to drive innovation and efficiency.

• Stakeholder Management: Manage relationships with multiple business stakeholders, including Salesforce users and administrators, to understand their needs and translate them into solutions.

• Cross-Functional Team Management: Assemble and manage a cross-functional team, including Salesforce developers, administrators, and business analysts, required to complete client requests.

• Leadership of Salesforce DevOps via Capado

• Oversight of a Salesforce Admin & Security team

• Project Planning and Execution: Define implementation plans, effort, and cost for Salesforce projects, ensuring delivery and adherence to budget constraints.

• Play an active role in PI Planning events with partners and delivery teams.

• Oversees the development of product roadmaps and backlogs that are prioritized based on short-term and long-term value delivery.

• Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.

• Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.

• Ability to align Salesforce initiatives with broader business objectives.

• Vision to drive innovation and continuous improvement within the Salesforce ecosystem.

• Coordinates with internal/external project team in leading cloud and end user service delivery implementation plans and ensures completion of projects and within budget.

• Creates a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.

• Leads with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values and policies.

• Creates a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.

• Leads with influence and expertise. Contribute to department leadership team. Communicate and support organization mission, vision, values, policies, and practices.

• Ability to plan and execute Salesforce projects, including defining scope, timelines, and budgets.

• Experience with Agile methodologies and tools for effective project delivery

Specialized Knowledge & Skills Requirements

• Demonstrated effective leadership skills.

• Strong leadership skills to guide and motivate a team of Salesforce developers, administrators, and analysts.

• Ability to foster collaboration and communication within the team.

• Excellent verbal and written communication skills to interact with stakeholders, clients, and team members.

• Ability to translate technical concepts into business terms for non-technical stakeholders.

• Exceptional communication, presentation, and interpersonal skills are essential, as are strong diplomatic skills and the ability to manage multiple stakeholder groups.

• Analytical skills to identify issues and develop effective solutions within Salesforce implementations.

• Ability to manage risks and troubleshoot problems proactively

Not required but desired skills:

o Experience supporting a CRM

o Experience supporting large SAAS applications

o Understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.

o Proficiency in Salesforce customization, configuration, and integration.

o Knowledge of Salesf