Manager, B4B Operations

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is currently seeking an Operations Manager to oversee our B4B Embroidery functions, activities, and personnel in Lewiston, Maine. In this critical role you will assist in developing and executing strategies, goals, and processes that reduce the CPU of embroidery and increases capacity in the organization. Other responsibilities include managing logo personalization and order fulfillment to ensure accuracy and meeting L.L.Bean’s high customer service standards. You will oversee operational policy developments and improvements including business processes, protocols, procedures, and operational structure while partnering with B4B CS Leadership, B4B Process Managers and OFC Leadership to define service strategies and resolve business and process issues as needed to deliver on overall channel goals and objectives. This role also includes managing relationships with vendors and business partners that provide operational services outside of L.L.Bean.

Responsibilities

Participate in and support B4B channel strategic planning and execution. Lead operational execution to align with channel goals and objectives supporting personalization and order fulfillment. These objectives include increasing capacity and reducing costs.

• Determine equipment, systems, processes and staffing needs to support productive scale of the embroidery operation.
• Provide business analysis and manage business process improvements.
• Critically examine and make recommendations to continuously improve work processes.
• Support cross-functional work group efforts to improve efficiency of operations.
• Prepare department operating budgets for appropriate areas of responsibility and operate within budgetary guidelines.
• Recommend capital projects and expenditures. Ensures that allocated charges for work completed are done in a proper and timely manner.
• Oversee Peak operations planning, implementation and execution.
• Provide a motivating organizational environment and manage area people and activities. Supervision is either direct or through subordinate supervisors. Identify training, operational, and organizational opportunities to support channel goals.
  • Make or approve employment decisions, including promotions, transfers, and terminations.
  • Establish performance objectives, assign work, and monitor workload/performance.
  • Appraise performance of subordinates and ensure the performance improvement process and administration of salaries and wages are applied equitably.
  • Coach and develop employees in job related skills through work assignment, direct training, and regular feedback, both positive and negative.
  • Administer wages and salaries.
  • Resolve personnel issues, following company policies and procedures.
  • Assist employees in identifying personal development and career needs. Provide guidance and support on these issues.
  • Communicate and monitor adherence to company policies, programs, and procedures.
  • Review and update job descriptions, organization structure and staffing levels.
  • Oversee the maintenance and updating of related records.
  • Minimize risks of work-related injuries and illnesses and associated costs, including lost work time.
  • Ensure Supervisors establish and maintain compliance with all appropriate health, ergonomic and safety standards.

Partner with key departments inside and outside B4B Embroidery Operations area and manage external business relationships.

• Establish cross-functional strategies to achieve mutually agreed upon goals based on business needs and directions with an ongoing focus of continuous improvement.
• Play an integral role in partnering with the OFC in developing strategies, identifying, and resolving issues involved in the full scope of OFC activities related to fulfilling B4B orders.
• Develop strong working relationships with partners in other departments and establish strong two-way communication mechanisms to ensure alignment of goals and timely communication of critical business information.
• Manage external business partners assuring that expectations are communicated, execution is monitored, and partners receive ongoing feedback and direction for improvement. Manage vendors to contractual obligations.

Support Benchmarking and Community Representation Efforts.

• Host corporate benchmarking visitors for on-site tours of