Department Supervisor IV - Head and Neck

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Department Supervisor IV - Head and Neck

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

HNI Administration-Integrated Surgical Institute

                      

Job Code

T28048

                     

Shift

Days

                       

Schedule

7:30am-4:30am/8:00am-5:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Department Supervisor IV will bring a wealth of experience to creating and managing top-performing teams within the Cleveland Clinic system. In this role, you will oversee a team of 28 Administrative Assistants and Surgical Coordinators, working together to sustain the high-functioning Head and neck Department. You will ensure the program continues to meet the greatest standards of patient care, while driving success in value-based operations, building strong workplace relationships and coaching fellow caregivers.

Experience in provider relations, project management, and a proven ability to move business forward are strongly preferred. The ideal caregiver will be able to demonstrate a strong track record of driving results and advancing organizational goals. This position allows you to hone your leadership skills and explore the endless opportunities supplied by Cleveland Clinic.

A caregiver in this position works days from 7:30AM - 4:30PM or 8:00AM - 5:00PM.

A caregiver who excels in this role will:  

• Supervise caregivers and the technical and administrative functions of an assigned group. 

• Act as a technical resource for team members.  

• Implement goals consistent with assigned clinical and non-clinical units to achieve goals.  

• Maintain staffing levels and ensure cross coverage.  

• Approve and schedule paid time off and leave requests.  

• Provide leadership and training.  

• Coordinate and provide orientation and education.  

• Analyze workflow and procedures.  

• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.  

• Develop an effective work team.  

• Encourage and support morale building activities. 

• Lead and implement large process improvement projects.  

Minimum qualifications for the ideal future caregiver include:  

• Associate’s Degree and four years of related supervisory experience OR High School Diploma/GED and six years of experience OR Bachelor’s Degree and two years of experience 

Preferred qualifications for the ideal future caregiver include:  

• Bachelor’s Degree 

• Healthcare experience 

• Experienced in provider relations and project management, with a strong track record of driving results and advancing organizational goals.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

• Ability to travel throughout the hospital system

• In some locations, ability to transport up to 25 pounds 

• May require the ability to operate various types of powered material handling equipment.

Personal Protective Equipme