Clinical Business Operations Representative 3

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The University of Miami/UHealth department of Patient Access has an exciting opportunity for a Full-Time Clinical Business Operations Representative 3 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

Adheres to University and unit-level policies and procedures and safeguards University assets

Department Specific Functions

• Answer phones, triage, and follow through on messages and information requests from Neuromuscular patients using UChart and internal and external customers.

• Obtain pre-authorization for neuromuscular medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

• Coordinate patients’ admissions to both UMH and JMH.

• Coordinate physician on-call schedule and outpatient clinic.

• Responsible for scheduling and coordinating the physicians’ clinical schedules, including UMH, PAC, and satellite clinics. 

• Work closely with the Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

• Coordinate and supervise appointments for VIP and international patients.

• Answer phones, triage, and follow through on messages and information requests from internal and external customers.

• Coordinate general and professional correspondence associated with the faculty members’ academic, research, and clinical work. 

• Copy, fax, and scan documents for distribution, filing, meetings, etc.

• Responsible for scheduling and coordinating the physicians’ academic calendar, including interviews, on- and off-campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty. 

• Greet faculty guests and visitors and arrange meeting rooms, etc.  Arrange catering for meetings as needed. 

• Coordinate activities with the receptionist to ensure appropriate set-up and clean-up of events arranged by the Division. 

• Prepare and submit leave requests and vacation/leave tracking forms as Department and University policy outlines.

• Responsible for the scheduling and coordination of the physicians’ clinical sch