Program Manager, Technical Certifications

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

We're looking for an experienced Certification Exam Program Manager to join our Zscaler Certification team.  You will manage the integrity, security, and operational quality of Zscaler Certification exams across our portfolio, along with the overall end-to-end activities for taking a certification to market. You will be responsible for exam development and maintenance. Reporting to the Senior Manager of Certifications, you'll be based in the U.S.-Remote and be responsible for:

• You will be responsible for exam development and maintenance. 
• Developing quality certification exams for the Zscaler Certification program by following best practices in legally defensible certification exam development, while adapting for our business needs and global audience.
• Overseeing exam development activities, including JTAs, item development, standard settings, and exam refreshes.
• Developing and implementing standardized processes for the exam development cycle and serving as an ambassador for our subject matter experts, including recruitment, relationship building, and ability to drive results related to exam development and reviewing exam performance and collaborating with psychometric resources. 

What We're Looking for (Minimum Qualifications)

• Bachelor's degree in Information Systems, Business, Education or a related field.
• U.S. citizenship is required for this position due to the nature of the customers assigned to this role.
• 3+ years of experience in professional certification programming in a large organization.
• Experience with exam development platforms and subject matter expert coordination.

What Will Make You Stand Out (Preferred Qualifications)

• Relevant experience in building and maintaining certification exams in the technology industry.
• Experience with web-based exam development platforms and excellent oral, written, and interpersonal communication skills.
• Experience in high-growth technology or SaaS environments and foundational knowledge of psychometrics.

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$136,000—$195,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporat