Senior Sales Operations Manager

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high performing teams. The successful candidate will be responsible for improving sales processes, owning key cross-functional sales support processes such as coordination of RFP responses and Bid Desk reviews, and driving sales efficiencies through tech stack optimization. Working closely with sales representatives, leadership, marketing operations, SFDC admin team, product marketing, and sales enablement, this role demands a proactive approach to enhancing sales performance and operational efficiency.

How You’ll Shape the Experience: 

• Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility

• Territory Planning and Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories.

• Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes.

• Bid Desk ownership: Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements, to ensure Reputation’s commitments will be met. 

• Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance.

• Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack to optimize sales processes and performance.

• Oversee and evaluate sales technologies, ensuring effective usage.

• Lead Salesforce enhancements, including custom development and integration.

• Audit and resolve data issues, maintaining high data quality standards.

• Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency.

The Skills That Set You Apart: 

• Educational Background: BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering and preferably relevant consulting experience.

• Demonstrated success in designing and implementing sales processes and GTM systems at SaaS companies.

• Experience managing operations across multiple global offices is highly desirable.

• Experience with CRM systems and sales methodologies.

• Excellent analytical and problem-solving skills.

• Strong project management capabilities.

• Exceptional communication and stakeholder management skills.

• Financial Acumen: Solid financial understanding and skills.

• Exceptional ability to prioritize, communicate, and manage tasks efficiently.

• Adaptability: Flexible and fast learner, capable of adjusting to changing environments.

• Passion for leading initiatives with a keen interest in sales and technology.

• Strategic thinker with a continuous improvement mindset.

Where You’ll Connect & Collaborate:

This role is fully remote, allowing you to work from home day