Senior Manager, Global Property Management Systems

JOB SUMMARY 

The Sr. Manager, Global Property Management Systems (GPMS), is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team, which delivers innovative business solutions to ensure that our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty, and many more to bridge operations and technology while advocating for properties. Our team strives to be forward-thinking while continuously improving existing solutions.

This positionwill provide operational input, support, and PMS subjectmatter expertise to support the design, building, and execution of a newly integrated property management system. It also plays an active role in supporting the future PMS strategy, including providing input into testing, training, deployment, and support.

The core focus areas for this role are:

• Provide select service operational subject matter expertise for the newly integrated PMS product
• Support new PMS-related change management materials, system integrations, and deployment needs
• Operationalize requests and enhancements delivered through new PMS

CANDIDATE PROFILE

Education and Experience

Required:

• 4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or relatedmajor 
• 5+ years of hospitality leadership experience OR relatedwork experience
• 3+ years of hotel systemsexperience or otherrelevant experiences usingLightSpeed, Opera, FOSSE and/or FSPMS 
• Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
• Experience working with international teams and supporting global systems and operational processes

Preferred:

• LightSpeed, FOSSE, Opera and/or FSPMS property management systems experience highly preferred
• Able to listen and incorporate new information and viewpoints.
• Equipped with strong presentation, verbal and written skills, attention to detail
• Be self-directed to influence and collaborate acrossmultiple areas of the organization while creatively maximizing resource utilization
• Comfortable in a deadline-driven environment, often with changing businesspriorities
• Able to manage multiple projects simultaneously
• Experience with other Marriott Property Management Systems, including FOSSE and OPERA
• Solid ability to manage multiple tasks and projects
• Ability to problem-solve and leverage resources to optimize department capabilities

CORE WORK ACTIVITIES

Enable Property Management Systems (PMS) strategy

• Support new enhancements that impact Agilysys PMS
• Support Hotels and supportteams with processand business-related questions Create and manage standardprocesses to supportnew tasks and organization

Provide Property Management System Subject Matter expertise

• Work with Stakeholders of other disciplines to identify operational needs and enhancements Work with Continent business leaders
• Provide operational inputinto Agilysys PMS and cross-PMS enhancement designs to ensure operational requirements are met effectively
• Lead PMS-impacting projects from the operational/business perspective

Support Development of Change Management materials

• Supports development and maintenance of PMS knowledge, MGS pages and other documentation
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Works with continent teams to draft communications regarding PMS impacts and enhancements

Analyze and Present Recommendations from Case Data

• Partner with iT Organization to provide operational input into supportprocess and ensure process is in place to manage business requests from hotels
• Generate and provide accurate and timely results in the form of reports, presentations, etc.

LEADERSHIP COMPETENCIES

Create Belonging-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion. 

• Monitors partner/customer satisfaction; anticipates and responds to feedback. 
• Uses effective communication strategies to build and maintain relationships. 
• Seeks out differences in perspective and creates a friendly and welcoming environment. 
• Maintains awareness of evolving partner/customer and associate needs. 

Develop Others-Develop diverse, inclusive, and high performing talent and teams

• Models and coaches te