Program Manager-Mental Health Homeless Outreach Program

Compensation We Offer

• The initial compensation for this position ranges from $69,970.86 - $86,055.33 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted. 
• 7.5% Bilingual Differential for qualified positions*
  
  • * Must meet company policy eligibility requirements.

Benefits We Offer 

• Benefits eligibility starts on day ONE! 
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

Program Type: Homeless Outreach Program
Population Served: 18-100

JOB SUMMARY

Working within the vision, mission and philosophy of the agency, the Program Manager develops, maintains, and manages program and service delivery.  Ensures provision of quality outreach and case management services to Persons Experiencing Homelessness (PEH) with mental health issues. As necessary, hires, develops, trains, manages, and retains program staff to ensure customer satisfaction and culturally competent service delivery consistent with contract requirements. Functions as the liaison between team, agency, and community partners. Ensures provision of high-quality service by program staff through administrative supervision and monitoring of program KPIs.

RESPONSIBILITIES AND DUTIES

Clinical Care Management:

•  Acts as the primary liaison for referrals regard and is available for timely communication regarding referrals and care coordination needed. 
•  Ensures effective, quality, outreach and linkage services are delivered for program participants.
•  Provides intensive case management, therapeutic interventions, and complex care coordination to program participants.
•  Leverages the community’s existing mental health, substance use disorder and housing resources and ensures access and continuity of care for identified vulnerable individuals.
•  Establishes productive partnerships with law enforcement, healthcare entities, housing programs, treatment centers, and community social services providers.
•  Coordinates regular meetings with stakeholders and community providers.
•  Ensures consistent implementation of program philosophy, objectives, standards, policies, procedures, and practices.
•  Collaborates with licensed staff to provide effective crisis and risk prevention and management, as necessary. Provides 24/7 availability, as needed. 
•  Culturally responsive to internal and external customers and ensures customer voice.

Program & Fiscal Management:

•  Works in collaboration with the cities assigned to ensure the seamless management of referrals.
•  Oversees and approves financial expenditures within assigned fiscal authority to ensure good stewardship and management within budgeted parameters.
•  Manages day-to-day operations and ensures compliance with all policy and procedures including adherence to all licensing and regulatory standards.
•  Responsible for