Senior Director, Restaurant Technology

Church’s Texas Chicken

Employee Job Description

Job Title: Senior Director, Restaurant Technology

Reports To: Senior Vice President of Technology

Department: Technology and Digital Platforms

Location:

Revised: April 2026

Job Summary:

Responsible for the leadership and operational delivery of restaurant technology systems that enable efficient, high-quality restaurant operations across Church’s Texas Chicken Corporate and Franchise locations. Provides senior-level oversight of the full lifecycle of the restaurant’s point of sale (POS) platform and back of house (BOH) systems, including planning, upgrades, deployment, and ongoing support, while driving the adoption and performance of restaurant enhancement technologies and ensuring rigorous quality assurance across all store technology systems.

Leads cross-functional teams spanning product management, menu management and QA, and POS deployment, and manages relationships with key technology vendors to ensure service levels, contractual obligations, and delivery commitments are met. Oversees a product team responsible for defining product lifecycles, development requirements, feature roadmaps, and major system integrations across POS, BOH, and other in-store technology platforms. Serves as the senior technology leader for restaurant-facing systems including kitchen automation, self-service kiosks, and mobile drive-thru technologies, championing solutions that improve speed of service, order accuracy, and the overall guest experience. Brings deep, firsthand knowledge of restaurant operations and POS systems to every technology decision, serving as a credible bridge between technology capabilities and the realities of running high-volume QSR or fast casual locations.

Reports directly to the SVP of Technology and collaborates closely with Operations, Marketing, Finance, Supply Chain, and Franchise partners to align technology investments with business priorities. Manages a team of direct reports and oversees external vendors, consultants, and implementation partners to deliver against the restaurant technology roadmap.

Key Duties/Responsibilities:

POS & Back of House Systems Leadership

• Lead the strategy, planning, and execution of upgrades and new deployments of the enterprise point of sale (POS) system across Corporate and Franchise restaurant locations.
• Oversee the ongoing support, maintenance, and performance monitoring of POS and back of house (BOH) systems, ensuring high availability and minimal operational disruption across the restaurant portfolio.
• Manage the POS Deployment team, establishing deployment standards, timelines, and quality checkpoints for new installations and upgrades.
• Partner with Operations and Franchise teams to define requirements, validate solutions, and communicate change impacts ahead of system rollouts.
• Develop and maintain documentation for POS and BOH system configurations, integrations, and support procedures.
• Establish and track KPIs and SLAs for system uptime, incident resolution, and deployment success rates, reporting performance regularly to the SVP of Technology.

Product Team Supervision & Technology Product Management

• Lead and develop the restaurant technology product team, providing direction, mentorship, and performance management to product managers and product owners responsible for POS, BOH, and in-store technology platforms.
• Oversee the definition and ongoing management of product lifecycles for all major restaurant technology systems, ensuring that each platform has a clearly articulated roadmap covering current capabilities, planned enhancements, end-of-life timelines, and replacement strategies.
• Guide the product team in translating business requirements from Operations, Marketing, and Franchise partners into well-defined development needs, user stories, feature specifications, and acceptance criteria for vendor and internal development teams.
• Ensure the product team maintains a structured and prioritized feature backlog for each major system, balancing operational stability needs, enhancement requests, and strategic capability investments in collaboration with the SVP of Technology.
• Oversee the planning and execution of major system integrations across POS, BOH, and in-store technology platforms, ensuring that integration architectures are sound, dependencies are well-managed, and delivery commitments are met.
• Establish product governance standards and review cadences that ensure technology platform decisions are made with appropriate input from operations, franchise, technology, and vendor stakeholders before commitments are made.
• Partner with technology vendors on product roadmap alignment, ensuring that vend