Building Services Sr. Operations Manager

The Building Services Sr. Operations Manager provides administrative and operational management  for custodial services across all university-owned buildings. This role oversees day-to-day operations, develops and enforces policies and procedures, ensures compliance with university standards and regulatory codes, and supports a high-performing team to maintain a clean, safe, and welcoming campus environment.

About the Work Unit

Facilities Maintenance & Operations at Vanderbilt University manages over $100 million in annual operating expenses and supports 400+ employees. Within this division, Campus Services is responsible for providing housekeeping, groundskeeping, and other ancillary services across 6 million square feet of academic, residential, recreational, and administrative space.

Administrative & Operational Management

• Oversee performance and compliance of contracted service provider for athletics.
• Ensure athletics contracted service provider is fulfilling their obligations under the executed service contract by meeting regularly with their leadership, reviewing quarterly business reports, reviewing KPI details, conducting quality control building inspections and performing unplanned site visits using our staff as deemed appropriate.
• Manages standards for building maintenance, repairs, and improvements for adherence to university cleanliness and operational standards.
• Manage, prioritize, and implement work schedules for departmental operations and special projects.
• Assign responsibilities to Operation Managers, ensuring accountability and timely execution.
• Managed day-to-day administrative functions, including recruitment, disciplinary procedures, terminations, FMLA, accommodations, and legal proceedings.
• Develop metrics, policies, procedures to ensure proper organizational operation.
• Develop metrics, policies and procedures for timekeeping operations. 
• Develop building inspection programs and quality assurance initiatives to ensure compliance with service standards.
• Develop, manage and monitor the quality control program for all campus buildings. 
• Manage logistics for the department, including procurement and distribution of supplies, equipment lifecycle management, maintenance programs, and inventory control.
• Develop, manage the custodial routine program ensuring detailed, accurate information, timely distribution and training of information.
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• Manage the utilization and understanding of  the AssetWorks AiM work management system and collaborate on how to track service requests, assign tasks, monitor work progress and hold users accountable for accuracy of information.
• Assess the efficiency and applicability of the Assetworks AiM work management system and proactively collaborate with VUMO IT to improve, enhance or eliminate inefficiencies.  
• Manage the campus-wide floor care program, ensuring all flooring types are maintained according to best practices.
• Develop and manage a campus water incident management program including communication protocols to be implemented and documeted. 
• Serve as the primary point of contact for all communication efforts involving facilites water damage and restoration efforts.
• Manage the summer housing room turnover cleaning program. 
• Manage the summer conference and events room turnover cleaning program. 
• Manage the Vanderbilt University summer maintenance program for housekeeping, which includes all floor care, window cleaning, blind cleaning and detailed cleaning of  dormitories and academic buildings. 
• Develop and manage the winter inclement weather program for coordinated pre incident preparedness, incident management, incident communication and monitoring of the event. 
• Conduct the annual space survey for all custodial occupied space in campus buildings. 
• Manage the custodial KPI program.
• Manage the custodial customer satisifcation (Cstat)program.
• Collaborate with University schools and departments to assess custodial service needs and address quality concerns promptly and effectively.
• Serve as the primary point of contact for Vanderbilty University Housing and Residential Experience leadership team.

Staff Leadership & Development

• Manage and monitor the custodial training compliance program holding operation managers and supervisor ac