At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay for this position is $18.50 per hour.

Work Schedule: The work schedule for this position is 2:30pm-11:30pm. Some weekends required. Flexibility preferred.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lead Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Lead Patient Transporter is also responsible for the transport of non-monitored patients within the hospital environment by wheelchair, stretcher or bed. Must be trained by hospital licensed staff and/or equipment vendor provider, and able to support clinical staff personnel with the use of approved Patient Lift Equipment, in accordance with the hospital’s policies for employee and patient safety.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Provides training and orientation for all new and existing staff members pertaining, but not limited, to the use and management of transport equipment, patient safety protocols, body mechanics, and customer service behaviors. Assists in ensuring transport staff are in compliance with all hospital and departmental proficiency training requirements per hospital defined protocols, including the performance of Towne Health’s Transport Service Excellence Audits on other transport staff, as assigned by the manager.-20%
• Coordinates activities of other Transport personnel within patient care and ancillary support areas of the hospital, and reports any problems to the manager. Has a complete understanding of the current Service Level Agreements with Nursing and Diagnostic Imaging groups. Coordinates activities of other Transport personnel within patient care and ancillary support areas of the hospital, and reports any problems to the manager. Has a complete understanding of the current Service Level Agreements with Nursing and Diagnostic Imaging groups.-15%
• Follows the hospital’s lock-out tag-out protocol for all broken equipment and arranges for all needed repairs on wheelchairs and stretchers, ensuring accurate records for all Transport equipment in and out of service. Monitors available Transport Management software, and maintains the competencies of a Transport Dispatch Coordinator, in order to upgrade trip priorities, approve trip cancellations, and/or temporarily re-assign themselves, or other staff, to a specific “zone”, based on fluctuating demands.-15%
• Maintains a friendly and profess