MEDICAL ASSISTANT PC-13

About us: We are a Federally Qualified Health Center providing integrated medical, dental, and behavioral health care. Our Mission, dedicated to improving the health of our community, one person at a time through affordable medical, dental, and behavioral health care, attracts and inspires a caring, competent workforce. To learn more about our agency or view career opportunities, visit our website: https://www.mshsak.org/

Position Summary

Under the direct supervision of the Medical Support Staff Manager, the Medical Assistant is responsible for providing excellent customer service through effectively managing provider schedules, ensuring communication between providers and patients, and, under the supervision and direction of providers, performing a variety of medical procedures in the primary care and/or behavioral medical department.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. This position requires compliance with MSHS’ compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
2. Prepares for scheduled visits by:
   • auditing appointments to ensure appropriateness of visit and adequacy of time scheduled
   • scrubbing charts to ensure needed records, documents, and health screenings and immunizations are available for provider review prior to the visit
   • assisting patients with the completion of various assessment tools
   • rooming patients according to protocol and
   • preparing appropriate instruments for examination/procedure.
3. Actively manage provider schedules by monitoring schedules and backfilling openings as they appear, keeping providers on schedule, and maximizing provider/patient time.
4. Performs procedures as delegated by provider and under scope of practice.
5. Assists providers with medical procedures as delegated by provider and under scope of practice.
6. May collect and/or prepares laboratory specimens for courier pick-up and completes all documentation needed to process insurance.
7. Assists patients any time need is apparent or as directed by the provider.
8. May schedule follow up and referral appointments.
9. Basic patient education including prescription usage, immunization information, STD education, and lifestyle education for wellness.
10. Assists patients and clients with filling out paperwork and assessments as needed.
11. Keep rooms stocked with adequate medical supplies, wash and dry instruments used, and sterilize as required.
12. Answer patient phone calls and provide feedback and answers to patient/provider/pharmacy calls.
13. Manage incoming phone calls by prioritizing urgency of phone calls, asking pertinent follow up questions and giving all information to provider.
14. Assists with patient care coordination including notifying patients of laboratory results, scheduli