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Service Captain
Scratch Restaurants GroupUnited Statesfull_timeVerifiedPosted 21 Sept 2025
💰 $80,000/yr($60,000/yr – $80,000/yr)
About the role
Benefits:
The Service Captain will serve as a FOH representative of our brand and is responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her/their dining experience. This individual will assist with all wine inventory, storage and serving for the restaurant and makes sure to keep management up to date on the progress of items, as well as changes and/or issues. As an integral part of a team, the Sommelier is responsible for continuously looking for ways to improve each guest's experience from greeting through service, pace, teamwork, menu knowledge and thoughtful anticipation of the guest's needs.
The ideal candidate will be able to assist with the cocktail program and wine pairings to complement the cuisine. You will also be required to understand the steps of service and provide support where needed, outside of your beverage responsibilities.
This is a great opportunity for a Bartender to join a team primed for growth as we are expanding our network of restaurants!
Qualifications Preferred: Minimum of 2+ years where your primary responsibility was to curate a cocktail program Server and / or service experience Certified in all safety, sanitation, and food handling procedures. English language, professional communications, math, and computer skills are required. Be able to work in a standing position for long periods of time (minimum of 12 hours / day). Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Essential functions and responsibilities:
Physical Environment:
Compensation: $60,000.00 - $80,000.00 per year
Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restau
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The Service Captain will serve as a FOH representative of our brand and is responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her/their dining experience. This individual will assist with all wine inventory, storage and serving for the restaurant and makes sure to keep management up to date on the progress of items, as well as changes and/or issues. As an integral part of a team, the Sommelier is responsible for continuously looking for ways to improve each guest's experience from greeting through service, pace, teamwork, menu knowledge and thoughtful anticipation of the guest's needs.
The ideal candidate will be able to assist with the cocktail program and wine pairings to complement the cuisine. You will also be required to understand the steps of service and provide support where needed, outside of your beverage responsibilities.
This is a great opportunity for a Bartender to join a team primed for growth as we are expanding our network of restaurants!
Qualifications Preferred: Minimum of 2+ years where your primary responsibility was to curate a cocktail program Server and / or service experience Certified in all safety, sanitation, and food handling procedures. English language, professional communications, math, and computer skills are required. Be able to work in a standing position for long periods of time (minimum of 12 hours / day). Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Essential functions and responsibilities:
- Maintain a cleanly workspace at all times.
- Work efficiently and quietly
- Must have the ability to adapt and improvise with a positive attitude
- Ensure that all prep work and mise en place is completed in time for service.
- Professional and respectful communication with team members and management.
- Ensuring your pars and equipment are always clean and on hand.
- Communicating to management in a timely manner following product / beverage ordering guidelines
- Attendance to all employee meetings is required.
- Polishing glassware
- Providing support during service
- Engaging with guests and ensuring a great experience
Physical Environment:
- Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant environmental systems; however, must be able to work in extreme temperatures like freezers (- 10 F) and kitchens (+110 F), possibly for one hour or more
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability to reach other departments of the restaurant on a timely basis.
- Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
- Must be able to exert well-paced ability in limited space and to reach other locations of the building on a timely basis.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening & hearing ability and visual acuity.
- Talking and hearing occur continuously in process of of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Compensation: $60,000.00 - $80,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restau
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