Manager I, Field Implementation

Must live in the Northeast with New York City the desired primary location. Coverage would primarily extend from Washington DC through through New England but national travel is always possible.
 

Manager I, Field Implementation 

Position Profile 
The Manager I, Field Implementation (FIM) supports the execution of new account 
implementations and service expansions. This role focuses on coordinating tasks, tracking 
progress, and ensuring required services are deployed accurately and on schedule. The 
Manager I partners closely with senior implementation leaders to deliver a smooth handoff to 
the on-site operations teams. 
This position requires strong organizational discipline, dependable communication skills, and 
the ability to execute defined implementation processes. While the role does not carry the full 
strategic responsibility or solutions knowledge of a Manager II, it plays a critical part in delivering 
consistent, high-quality implementation outcomes for their assignments. 

Job Duties and Responsibilities Implementation Coordination

• Supports creation and maintenance of project work plans, schedules, and task lists.
• Coordinates activities of assigned project personnel to ensure progress aligns with implementation timelines.
• Assists in gathering operational details, validating service requirements, and documenting scope.
• Maintains process documentation and prepares materials for handoff to Service Delivery and Operations teams.
• Helps ensure team members understand service requirements, tools, and reporting needs.
• Participates in pre-implementation, active implementation, and post-implementation meetings.
• Tracks implementation milestones and provides routine status updates to senior Field Implementation leaders.

Operational Support

• Identifies basic risks, issues, or gaps and escalates them to Manager II, Senior Director, and Vertical leadership for resolution.
• Supports problem-solving activities by collecting information, coordinating resources, and maintaining action logs.
• Assists with review of tools, templates, and processes; recommends minor adjustments to improve consistency or efficiency.
• Helps validate that service delivery teams are briefed, trained, and prepared for operational go-live.
• Provides general support in resolving early-stage service concerns at newly launched locations.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• Bachelor’s degree preferred; equivalent work experience accepted.
• Five or more years of experience in service operations, project coordination, or a related field.
• Exposure to customer-facing environments or implementation activities preferred.
• Basic understanding of service delivery concepts with willingness to develop deeper expertise.
• Domestic travel required.

Knowledge, Skills, and Abilities

• Working knowledge of Ricoh business systems and standard operating processes.
• Good working knowledge of a defined set of Ricoh solutions, products, and services, applied effectively to support implementation activities.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Ability to coordinate tasks, track activities, and maintain accurate documentation.
• Demonstrated customer service orientation.
• Basic proficiency with MS Office tools, including Excel, PowerPoint, and project-tracking tools.

Working Conditions / Mental and Physical Demands

• Ability to work remotely as required.
• Office environment with periodic travel to customer sites.
• Regular interaction with internal teams and customer representatives.
• Light physical effort, including transporting small equipment or materials (less than 25 lbs.).
• Routine use of computers, project management systems, and standard office tools

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is colle