Computer Network Operations Jr. Process Engineer

About SITEC

SITEC is an employee and customer focused Information Technology and Professional Services Firm specializing in design, development, and delivery of state-of-the-art technology solutions, as well as cybersecurity, software and systems engineering services.

Summary

Applies process improvement (PI), engineering methodologies, and principles to effectively improve and align Enterprise-level processes. Facilitates project teams in accomplishing project activities and objectives. Coordinates the transfer of new processes and practices to project teams by providing group facilitation, interviewing, training, and additional forms of knowledge transfer. Acts as a key coordinator between multiple project team to ensure Enterprise-wide integration of engineering efforts. Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion. Create and manage multiple Jira boards for multiple customers with different requirements and processes. Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization. Define and improve process workflows for multiple customers and multiple initiatives. Document existing processes using knowledge management repositories such as Confluence. Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives. Assist with operating in an agile development process including maintaining agile development tools such as Jira and Confluence. Aid in defining process improvement strategies and lessons learned.

Requirements

• Bachelor's Degree in computer science, information systems, engineering, business, or education from an accredited college or university of required.
• Active DoD TS//SCI Security Clearance with Poly is required.
• Five (5) years' experience with Process Improvement on programs and contracts of similar scope, type, and complexity is required with a Bachelor's degree as described above.
• Experience is to include, within the past five (5) years, three (3) years' experience in facilitation, training, methodology development and evaluation, process engineering across all phases of acquisition identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices.
• Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers. Must have a decent understanding of COOP. Strong experience with Jira and/or Confluence. Excellent oral and written communication skills. Strong background in knowledge management.

KEYWORDS: Service Desk, COOP, Jira, Confluence, Process Engineering, Mission Applications, Workflows

How to Apply

Qualified candidates will be invited to phone screen with a recruiter and then a formal interview.