Director, Global Process Owner – Procure to Pay (PTP)

Pay Range:

​(Minimum to mid pay range specific to NY, CA, CO, WA, MD)

0.00 - 0.00 USD

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

JOB SUMMARY:

The Global Process Owner (GPO) is responsible for developing the process vision, strategy, and objectives for an end-to-end process strategy and their continued enhancement in support of delivering global business objectives across business and corporate segments.

The GPO provides strategic and operational direction to drive process efficiency, standardization, and effectiveness across an end-to-end process and across functional silos, geographic and business unit boundaries to deliver sustained value to our internal customer and to Brinks. In this role, the GPO will be the steward over the global capability to advance process efficiencies across the end-to-end value chain (i.e., customer master data, contract management, order processing, customer billing, collections and AR management, cash application). Provide leadership to move us to a “capability-driven” model that strategizes shared services as a product with an ongoing roadmap and prioritizes transformation, innovation, attracting top talent, best practices, low-cost solutions, and thought-leadership.

KEY RESPONSIBILITIES:

• Set annual strategic direction and approach for identifying and executing on process improvement opportunities across the value chain
• Develop a clear vision of excellence in their end-to-end process and solution area
• Align all strategic initiatives for processes, policies and technologies across geographies at Enterprise level
• Ensures that related process activities and plans are consistent with the objectives of the company and strategic vision of global shared services
• Owns performance, process design and technology enablement to create incremental value through consumer-centric and innovative solutions
  • Ensure optimal use and adaptation of ERP / enabling technologies; owning the Technology Roadmap in partnership with IT
  • Leverage technology, working towards an end-to-end tool set, including self-service tools
  • Define and own the SLA and KPI to measure end-to-end process performance, efficiency and quality.
  • Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
  • Secure the appropriate budget for Transformation / Improvement initiatives across the end-to-end process end state, and manage said budget to deliver associated benefits
  • Build strategic partnerships with external best-in-class companies to accelerate the transformation journey, increasing Enterprise value
  • Actively seeks opportunities to innovate and source best practices in terms of process strategy, improvement, performance, engagement and governance
  • Drive transformative solutions to feed the annual planning cycle
  • Provide regular proposals for process improvement initiatives and technological investments
• Ensure linkages with the global process, service offerings, SLA, and standards
• Responsive – provide service levels that the business needs and stay close to the internal customer and delivery centers
• Global process ownership – unify process and technology agnostic of country and deploy best practice, standards, and a roadmap to actively advance product as a service
• Instill a culture of continuous improvement and innovation to enhance efficiency and save costs across the global process
• Drive root cause analysis for process perform