Senior User Experience Designer

Requisition ID: 17533

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

User Experience (UX) Designers balance business goals and user needs to create public-facing digital experiences that are easy to use, accessible and results-oriented. They have a strong understanding of the principles of UX design, usability and accessibility best practices. They are well-versed in wireframing, prototyping, form design and have a functional understanding of coding and digital content strategy. UX designers work alongside UX researchers, the creative team and web developers to create and iterate on web experiences that enhance customer experience with our brand across numerous digital properties. As members of the web team, UX Designers also support content publishing and operation of SRP’s websites.

What You'll Do

• Manage the information architecture of our websites and enhance user experience by creating seamless navigation through various digital properties.  
• Lead core content modeling sessions to set the structure and content strategy for web content, collaborating with content strategists, copywriters and visual designers. 
• Build wireframes and prototypes, collaborating with visual designers and web developers to turn them into digital experiences that meet the needs of both the brand and our customers. 
• Work with UX researchers to complete and analyze research studies.  
• Collaborate with business analysts as they complete technical specifications and maintain documentation. 
• Design forms – from simple to complex – to ensure ease of use for customers and other stakeholder groups. 
• Stay up-to-date on recent studies and research findings to establish the best overall UX design elements to include in digital experiences. 
• Lead web governance, and make continued accessibility and UX improvements. 
• Maintain and update web content as needed. 

What It Takes To Succeed

Additional requirements include: 

• Proficient with visual design and prototyping programs such as Axure and Adobe XD 
• Basic experience with HTML and CSS 
• Comfort working in component-based content management systems, such as OpenText Livesite 
• Understanding of digital content strategy 
• Ability to work effectively in a collaborative environment to create top-performing interfaces for customers 
• Ability to communicate clearly and lead presentations on user experience decisions 
• Knowledge