Director of Sales & Marketing- The Langham Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

DEPARTMENT:             Sales & Marketing

JOB TITLE:                  Director of Sales & Marketing

REPORTS TO:             Managing Director; Functionally to Corporate VP of Sales & Marketing

JOB LOCATION:            On-Site

PRIMARY OBJECTIVE OF POSITION:

The Director of Sales and Marketing [DOSM] forms part of the hotel Executive Committee that collectively makes key strategic and operational decisions for the Hotel. The DOSM oversees all strategic Sales and Marketing activities with the team's support, utilizing sales, revenue management, catering, e-commerce, social media, marketing, reservations, advertising, and public relations for the hotel, and ensures that all activities and bookings are focused on yielding maximum revenue.

RESPONSIBILITIES AND JOB DUTIES:

Sales

• Creates the strategic sales plan in line with budget objectives.
• Participates in sales missions, select trade shows, and other special events as required
• With the Director of Group Sales, conducts bi-weekly department staff meetings with sales managers to review pertinent department business.
• Conducts daily business review meeting to review incoming business opportunities for group, transient, and catering sales.
• Implement policies and procedures to maintain a well-organized, efficient sales, reservations, and catering departments.
• Structures pricing offered by the sales team that maximizes rates to create the most favorable impact on overall room sales to achieve established department goals.
• Supervises key accounts and ensures an effective account management program is in place for the marketing, sales, and catering teams.
• Maintains a strong relationship with key accounts to provide clients with a high level of service and swift follow-up to problems that may develop
• Ensures all client files are complete with required information, i.e., completed booking/function reports, appropriate trace dates indicated, convention resumes, proposals, contracts, correspondence, group histories, and master billing approval.
• Establishes realistic performance expectations and sales goals for sales and catering managers in their respective market segments and assists them in developing a step-by-step plan to meet their goals.
• Ensure complete booking and function information in Delphi.
• Ensures all client files are complete with required information, i.e., completed booking/function reports, appropriate trace dates indicated, convention resumes, proposals, contracts, correspondence, group histories, and master billing approval.
• Attend pre-/post-convention meetings of business booked into the hotel.
• In tandem with the Director of Catering and Conference Services, directs Conference Services staff to ensure clients’ needs are met to conduct successful functions and events.
• Communicates frequently with the Langham global sales offices, Convention Bureau, and rep firms to discuss sales leads and follow up as needed.
• Insures that quarterly audits are completed of histories and files.<