Associate Principal, Service Management (Request Management)

Summary

This role will work closely and collaboratively with Development, Technical and Business teams to drive sustainable change processes. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. This change management role will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact OCC applications and systems.
 

Responsibilities

• Drive a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Drive the design, development, delivery and management of communications
• Drive impact analyses, assess change readiness and identify key stakeholders
• Provide input, document requirements and support the design and delivery of training programs
• Track and report issues
• Drive change management at the organizational level
• Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
• Continually work towards making improvements in the change process
• Stay current on trends and regulations to ensure effectiveness and compliance
• Other job-related duties as assigned

Supervisory Responsibilities

• None

Are the essental duties of this job required to be performed in an OCC office location?No
Qualifications & Experience

• [Required] Experience and knowledge of change management principles, methodologies and tools
• [Required] Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
• [Required] Ability to work with a team, ensuring team efficiency

Technical Skills & Background

• [Required Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint)
• [Required] Broad knowledge of ServiceNow

Certifications

• None Required

Education & Training

• [Required] Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience
• [Required] 5+ years of experience in change management

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer