Associate Director, Digital Product Management (GPM – Residential Digital Products)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role: 

We are seeking a Group Product Manager to lead the Residential digital portfolio spanning SmartHome applications, technician-facing tools, connected residential platforms, and residential energy capabilities. 

This Associate Director-level role owns portfolio strategy, capital allocation within the residential envelope, and cross-domain prioritization. You will lead multiple Senior Managers and ensure cohesive investment decisions, disciplined execution, and measurable outcomes across the connected residential ecosystem. 

This role operates at the intersection of IoT devices, firmware, cloud platforms, AI-driven intelligence, mobile applications, and residential energy systems. 

Key Responsibilities: 

• Product & Portfolio-level strategy across Residential digital experiences 
• Capital allocation and investment prioritization within the Residential envelope 
• Cross-domain roadmap alignment and tradeoff decisions 
• Leadership and development of Senior Managers 
• Portfolio KPIs spanning adoption, engagement, connected growth, service performance, and digital enablement 
• Cohesive integration across homeowner, technician, portal, and energy experiences 

What You’ll Drive:

Product & Portfolio Strategy & Capital Allocation 

• Define and evolve a cohesive Residential digital strategy across domains 
  Balance investment across innovation, AI enablement, platform modernization, and operational reliability 
• Make principled tradeoffs across competing product priorities 
• Ensure investment aligns to measurable portfolio outcomes 

Cross-Domain Alignment 

• Drive integration across IoT device strategy, firmware capabilities, cloud platforms, AI models, and mobile experiences 
• Identify shared services, reusable platform components, and data model alignment 
  Ensure portfolio coherence across homeowner, technician, and ecosystem experiences 

Business & Outcome Accountability 

• Establish portfolio-level KPIs tied to adoption, retention, connected penetration, service efficiency, and energy enablement 
• Ensure domain strategies roll up into measurable portfolio impact 
• Monitor performance and adjust investment priorities as needed 

AI & Intelligent Systems Leadership 

• Elevate AI-driven personalization, diagnostics, automation, and energy optimization across domains 
• Ensure data strategy supports predictive insights and scalable intelligence 
• Drive intelligent differentiation across the Residential ecosystem 

Product Leadership & Organizational Development 

• Lead, coach, and develop Senior Managers across Residential domains 
• Raise the bar on product rigor, prioritization discipline, and outcome accountability 
• Partner closely with Product Strategy & Rigor leadership to strengthen product craft 
• Build a strong and scalable Residential product leadership bench 

Required Qualifications: 

• Bachelor’s degree  
• 12 + years in Product Management, Digital, SaaS, and/or IoT 
• 6 + years directly leading Product Managers