Project Customer Service Rep

Job Description:

Join us as a Project Customer Service Rep in our location in Apopka, FL facility.

The Project support representative works closely with the Pentair pool distribution channel to quote, order, plan, and stock accordingly for commercial pools. This role is crucial in maintaining project documentation and ensuring data integrity within the ERP. The individual will produce various presentations that may include spreadsheets and/or charts, while assisting with data entry processes.

What’s in it for you?

• The anticipated hourly pay for this role is: $29.00 hr. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
• 11 paid holidays each year
• 2 weeks of paid vacation to start (accrued weekly) and prorated based on hire date.
• 40 Hours of Sick Time (After 90 days)
• Medical, Dental, and Vision Insurance
• Up to 5% 401K match starting day one of employment.
• Tuition reimbursement to support your education goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to the following:

Provide internal and external customers with exceptional customer service by:

• Documentation of project stages:  quotation, drawings, submittal, order, delivery, installation
• Work operations to maintain proper order lead times and prioritization
• Communicate project schedule to distribution
• Examine processes with the Project Support Supervisor
• Record VOC regarding production rates, quality control, product packaging/shipping, and safety performance in Salesforce
• Communicate with distribution: project(s) open and pending while proving project Gantt charts, PERT diagrams, and resolve customer service issues
• Monitor changing lead time conditions for configured and non-configured products for project orders
• Understand product timelines, shipping requirements, and installation stages
• Follow project document retention guidelines
• Enter purchase orders with order integrity in ERP: correct configuration, lead times, estimated ship dates, compliance, pricing, change order requests, shipping notes, and other necessary requirements for project success
• Project aftercare follow-up with distribution
• Process claims, RMAs, warranty while reporting on trends within the product category with leadership
• Serve as a technical resource for the external customer and internal staff 
• Serve as a SME for commercial products

Required Skills:

• Effective communication with writing and proofreading skills
• Quality Decision making
• Collaborates across multiple departments
• Excel, Power BI and PowerPoint presentation skills

EDUCATION and/or EXPERIENCE:

Associate or bachelor’s degree preferred.  Work related experience in a relevant or similar industry to pool equipment, pool construction, project support can be substituted for education.

Proficiency in Excel, Power Point, Power BI will be considered a plus

Position hours/shifts:

On-site, 1st shift: 8:00 a.m. to 5:00 p.m., Monday through Fri

LANGUAGE SKILLS

Able to communicate effectively in the English language

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; and talk or hear. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions. 

TRAVEL

Potential for light travel: 10%

Customer Training Meeting

Pentair is an equal opportunity Employer.

Diversity, Equity and Inclusion:

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