Evergreen - Change & Adoption Lead

ABOUT BLUE SKIES CONSULTING (BSC)

Our credo is excellence without compromise. For every engagement. For every client. Whether a new technology initiative, a crucial process improvement opportunity, or an entire business transformation, having the assurance of a high performing team to deliver success has no substitute. We are complexity specialists.

We approach every engagement with a business-focused mindset to align strategy and tactics, ensure end-to-end governance, and drive results. We orchestrate client success by shaping, designing, and leading expertly tailored solutions. Because this is our brand, we are proud to be the trusted partners for many of the world’s foremost companies who have come to rely on us to lead their most vital transformation initiatives.

BSC was founded in 2002 by industry veterans with the mission statement of creating a specialized practice for enabling business leaders to succeed at implementing complex transformation projects. The commitment to that mission and a track record of consistently exceeding expectations has propelled BSC to expand into an international practice, and we continue to invest in new markets and capabilities to better serve our clients.

ABOUT THE ROLE

The Change & Adoption Lead is accountable for the planning and delivery of all change management activities within the context of a system deployment or business/technical transformation project. The role provides governance and oversight and is an active member of the project’s core team. Depending on the project size, this role could encompass filling a lead role to deliver on a specific area of change management in addition to providing overall governance and project management.

CLIENT DELIVERY RESPONSIBILITIES

The Change & Adoption Lead would have the following consulting responsibilities at BSC clients:

• Accountable for planning and delivering the overall change management body of work including Stakeholder Engagement & Communication, Operational Readiness, and Training
• Lead all Stakeholder Engagement & Communication activities including:
  • Identify and map key stakeholders and create overall strategic and tactical communications plan
  • Utilize available channels such as meetings, message boards, email, video, etc. to deliver messaging
  • Measure levels of awareness and adoption through surveys/interviews
  • Identify and mitigate change impacts to the business resulting from the business/technology transformation
  • Establish and manage a network of change champions
• Lead all Operational Readiness activities including:
  • Assure the new processes are clearly understood
  • Establish a Super User Community for post-implementation support
  • Prepare the business for all cutover and transitional activities
  • Define/edit clear standard operating procedures
• Lead all Training activities including:
  • Assess training needs and design curriculum
  • Facilitate the creation of all training materials
  • Prepare trainers to deliver materials
  • Plan and execute all logistics to deliver training
• Provide governance, oversight, and adherence to the agreed upon strategy or playbook
• Act as primary point of contact for change-related activities with the core project team and extended stakeholders
• Proactively identify risks and mitigations
• Facilitate regular meetings with the Change & Adoption team; acts as coach/mentor to team members
• Track and reports status

BSC EXPECTATIONS

The Change & Adoption Lead would have the following expectations as a BSC employee:

• Meet or exceed BSC billable utilization targets
• Volunteer and drive internal initiatives within the BSC Journey to Excellence continuous improvement program
• Proactively participate in BSC recruiting activities

• Function as an internal Engagement Manager to drive delivery success and build client relationships

• Meet BSC expectations within the Relationship Sales Program and Targeted Account Selling business development activities

CAPABILITIES

At a minimum, the Change & Adoption Lead should have the following key skills. competency levels and personality traits:

 At least 7-10 years of consulting experience (big 4 or equivalent preferred)

• Expertise in the following areas:
  • Organizational Change Management best practices
  • Verbal, written, facilitation, and interpersonal interactions at all levels of a global organization
  • Lead