Senior Director of Sales Business Partners

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

See yourself at Twilio

Join the team as Twilio’s next Senior Director of Sales Business Partners.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking a Senior Director of Sales Business Partners to lead and scale a team of strategic Sales Business Partners (SBP) who serve as the right hand to sales leaders across the organization. SBPs act as strategic advisors and hands-on business operations managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. In addition to leading an SBP team, you will serve as the SBP to a multi-billion dollar sales leader providing hands-on strategic leadership and support. The Senior Director of Sales Business Partners role reports to the VP of Sales Operations.

The ideal candidate will be a strategic leader with deep GTM knowledge and experience partnering with senior sales executives in the software/tech industry, specifically in sales strategy, planning and operations roles at enterprise scale. You will champion a sales-first mindset within your team, instill a deep understanding of sales processes, GTM strategies and operational goals. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics) and company-wide cross-functional teams such as HR, finance, marketing, product and more.

Responsibilities

In this role, you’ll:

• Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success
• Build a high-performance culture focused on collaboration, accountability and growth
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader needs, challenges and opportunities
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team
• Strategic Advisor & Execution 
• Business partner to GTM leaders; challenge the status quo
• Shape & execute business strategy to address risks / obstacles / opportunities
• Translate strategy into actionable operational plans & execute
• Voice of sales in cross-functional initiatives
• Run the Business Operations Management
• Execute operational cadences
• Manage forecast and pipeline health; drive predictability for month/quarter/year
• Provide business performance insights; facilitate decision-making
• Produce recurring & ad hoc exec business updates 
• Engage & deliver on localized planning & ops activities (e.g. headcount, Annual Planning, New Year Readiness, Terr & Quota operationalization) in alignment with Strategic Operations peer function
• Execute Strategic Initiatives
• Drive local implementation & adoption of transformational programs and sales initiatives
• Identify, plan and execute according to local needs 
• Cross-Functional Leadership
• Collaborate closely with Strategic Sales Ops peer to ensure SBPs adhere to and execute Strategic Ops define “playbook” on how we run and plan the business