Service Diagnostic Manager

Description

Bollinger Motors is seeking a Diagnostic Field Manager to oversee the diagnostic support, maintenance, and repair services for our automotive products and systems, with a particular focus on Class 4, 5, and 6 vehicles. This role requires strong leadership skills, a technical background in automotive diagnostics, and the ability to manage a team of field service engineers effectively. This position reports to the Aftersales Network Director. This is an in-person role at the company’s Oak Park, MI headquarters.

Essential Duties & Responsibilities

• Lead and manage a team of Diagnostic Field Service Engineers to ensure high-quality service delivery.
• Oversee diagnostic tests and troubleshooting on automotive equipment and systems at client sites, specifically for Class 4, 5, and 6 vehicles.
• Ensure the installation, maintenance, and repair of automotive diagnostic equipment and systems are performed efficiently.
• Provide training and support to clients and team members on the proper use and maintenance of diagnostic tools and equipment.
• Collaborate with the technical support team to resolve complex diagnostic issues.
• Document service activities and maintain accurate records of work performed.
• Ensure compliance with safety regulations and company policies.
• Develop and implement strategies to improve service efficiency and customer satisfaction.
• Travel to client locations as required.
• Develop and manage budgets for service operations.
• Identify areas for improvement and implement process changes to increase efficiency and effectiveness.
• Conduct performance evaluations and provide feedback to team members.

Requirements

Education, Skills and Knowledge

• We are focused on building a great team and beyond the technical skills, we require humility and teamwork. We expect to work in the office full-time, and we are a dog-friendly company. 
• Bachelor's degree in Mechanical, Electrical, or Electronic Engineering (or related field)
• 5+ years of experience in service diagnostic engineering, with at least 2 years in a management role
• Strong analytical and problem-solving skills with ability to troubleshoot complex systems.
• Excellent communication and leadership skills, with ability to manage cross-functional teams.
• Experience with root cause analysis and fault diagnosis.
• Familiarity with industry standards and regulations (e.g. OSHA, ASME)
• Strong attention to detail and ability to work well under pressure.
• Familiarity with computer-aided design (CAD) software and computer-aided manufacturing (CAM) software
• Experience with predictive maintenance software (e.g. predictive analytics, condition monitoring)

“Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.”

***No unauthorized third parties***

At Bollinger Motors, Inc., we celebrate the unique differences of our employees and recognize a diverse and inclusive workforce drives curiosity, innovation, and ultimately the success of our business. We are committed to providing a workplace free from harassment and discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, arrest record, genetic information (including family medical history), marital status, veteran status, or any other status protected by applicable law. Bollinger Motors complies with applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Whenever possible, Bollinger Motors will provide reasonable accommodations to applicants and employees who need them due to religious beliefs, disabilities, or medical conditions.