Field Service Engineer - Parcels
VanderlandeAbout the role
Job Title
Field Service Engineer - ParcelsJob Description
As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. Vanderlande is a global leader in material handling system manufacturing, design, installation, and service, supporting major customers in e-commerce, parcel delivery, and air transportation.
The Field Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, combining hands-on field service support with technical subject matter expertise based out of the Marietta, GA headquarters. This role is responsible for ensuring high system uptime, customer satisfaction, and technical excellence across Vanderlande’s installed parcel systems.
Essential Functions:
The role is split between:
Field Operations (50%) – preventive, corrective, and emergency maintenance support, including supervision of small projects and customer launch activities.
Technical Support & SME Functions (50%) – advanced troubleshooting, escalation support, technical training, and subject matter expertise.
This position requires a highly skilled electro-mechanical professional with strong troubleshooting capabilities and a customer-focused mindset.
Field Service & Customer Support (50%)
Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.
Execute corrective maintenance activities, ensuring timely resolution within defined service windows.
Respond to emergency service calls with minimal notice to restore operational continuity.
Diagnose and resolve electrical, mechanical, and controls-related issues on parcel handling systems.
Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including:
Coordinating on-site activities
Managing subcontractors and site safety
Ensuring quality and timely delivery
Maintain clear documentation of service activities, findings, and recommendations.
Build strong customer relationships through professional on-site engagement.
Technical Support & SME Function (50%)
Provide 2nd and 3rd line technical support for service desk escalations and customer cases.
Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.
Handle technical service requests, including system optimization, upgrades, and modifications.
Serve as a Subject Matter Expert (SME) for parcel systems within the organization.
Deliver technical training programs:
At the Innovation Center in Marietta
On-site at customer facilities
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