Infrastructure Technician (Part Time) | McCormick Place

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

We have an immediate opening for a Part-time Infrastructure Technician at the McCormick Place Convention Center. Will provide infrastructure service support for the wired and wireless networks for Event Exhibitors, Show Management, and internal administrative users.

 

This role will pay an hourly wage of $22 to $28. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

This position will remain open until April 25, 2025.

About the Venue

 

 

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year. 

Responsibilities

• Works with the Infrastructure Manager and other Infrastructure Technicians in providing Internet services and network support.• Assists other Infrastructure Technicians in maintaining network routers/switches, access points, software and Internet servers for the internal users and each Event to provide reliable Internet access to Exhibitors.• Provides hands on assistance and customer service to Show Management and Exhibitors before and during the Event.• Employs quality assurance (QA) efforts to assure the highest level of customer satisfaction.• Monitors existing Internet traffic and use to proactively manage Internet services.• Troubleshoots network and Internet issues as they arise.• Documents and communicates problems to the Infrastructure Manager and Infrastructure  Technicians.• Recommends improvements to the technical environment to provide improved customer service.• Assists Helpdesk Personnel in providing support when required.• Performs all other job duties as assigned.

Qualifications

• H.S. Diploma or equivalent required.• Minimum of two (2) years related work experience required.• Minimum of one (1) year microcomputer hardware/software peripheral installation and  maintenance.

 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.