Bilingual Community Partnerships Manager

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

The Community Partnerships Manager (CPM) is a front-line growth driver responsible for producing referrals, which supports increasing admissions, and accelerating revenue through strong, consistent engagement with Regional Centers. This role is highly results-oriented and designed for someone who thrives on owning numbers, winning mindshare, and converting relationships into measurable growth. The CPM demonstrates purpose-driven, mission-aligned work with empathy, integrity, and a person-centered approach.

While relationship-building is critical, success in this role is defined by outcomes—referrals generated, admissions converted, and sustained growth—achieved through disciplined sales execution and persistent follow-up.

Primary Responsibilities

• Own and deliver referral, admissions, and revenue targets, driving measurable growth through disciplined, high-impact engagement with assigned Regional Centers supporting branch office admissions and revenue targets.
• Execute strategic sales plans in partnership with Community Partnerships leadership and Operations, converting relationships into a consistent, trackable pipeline.
• Build, maintain, and expand strong Regional Center and community partnerships by leading educational presentations, 1:1 meetings, events, and outreach that increase brand visibility and achieve referral KPIs.
• Identify and pursue growth opportunities including service line expansion, alternative channel partnerships, and community and philanthropic initiatives aligned with business and mission objectives.
• Support the branch operations manager and team by educating them on sales activity and pipeline progress, while aligning growth initiatives with operational capacity, QA needs, and hiring readiness.
• Track, analyze, and report sales activity and ROI through CRM tools and Quarterly Business Reviews, delivering clear insights and recommendations to leadership.
• Represent the organization professionally at Regional Center meetings, community events, and partner functions, including occasional evenings and weekends.
• Ensure all sales and partnership activities comply with Regional Center requirements, Title 17, HIPAA, and applicable federal and state regulations.

This is a hybrid role, requiring in-office presence 2x/month at minimum and travel to Regional Centers 2x/month.

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