Manager, Food Services

We are so glad you are interested in joining Sutter Health!

Organization:

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview:

Manages and provides operational leadership and managerial support in planning, organizing, staffing and controlling the day to day operational functions related to food production. Plans, organizes, coordinates and administers the activities of personnel who are engaged in delivery of food service and clinical nutrition care to ensure effective and efficient delivery of services and/or achievement of business results. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

OPERATIONS
•Plans, organizes, and directs 24/7 Food Production operations and resources to ensure effective and efficient delivery of services, and/or achievement of business results.
•Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations.
•Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes.
•Establishes and communicates priorities and operational objectives to ensure business results are achieved.
•Makes rounds with staff to listen to concerns/issues and ensure staff have appropriate tools and resources.
•Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
•Ensures appropriate records are maintained for documentation and audit purposes.
•Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
•Identifies and works to remove barriers that may hinder the achievement of process/productivity improvement and efficiency.
•Provides guidance and direct intervention in resolving challenging or complex situations.
•Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
•Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
•Keeps leadership informed of operations, and escalates complex issues requiring higher level intervention.
•Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.




PEOPLE
•Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
•Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
•Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
•Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
•Provides opportunities for career development, role expansion, and cross-training.
•Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
•Conducts staff meetings for informative and educational purposes.
•Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investi