Customer Success Manager (Req #1297)

<hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Overview</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship.&nbsp; You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.&nbsp;&nbsp;</span></p> <hr> <p style="text-align: center;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Your Impact</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">The essential functions of this position include:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Develop strong relationships and teams, both with external customers and internal constituents</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Advocate customer needs and issues cross-departmentally</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Establish a trusted, strategic partner