Premium Operations Supervisor - Dos Equis Pavilion

Job Summary:

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.  

WHO ARE YOU? 

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE JOB 

Live Nation is seeking a Premium Operations Supervisor at Dos Equis Pavilion. This position will directly report to the venue General Manger. In partnership with the Premium Seat Sales (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Seat Services experience – including but not limited to the Club, Premium Seat inventory, and parking.  

WHAT THIS ROLE WILL DO 

• Responsible for hiring and training of all non-Food & Beverage night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc. 

• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time 

• Lead and manage group of 20+  to execute premium hospitality 

• Main liaison between PSS and operations team 

• Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager 

• Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.) 

• Monitors all Premium locations throughout the evening 

• Surveys boxes to be sure boxes are not over capacity 

• Conducts post show recap and relays feedback to PSS and operations team 

• Works with Box Office Manager on ticket issues throughout show 

WHAT THIS PERSON WILL BRING 

• Thrive in a team inspired culture focused on delivery exemplary guest service 

• Flexibility to work long hours during the weekday & weekend (80% of shows during the season) 

• Leadership: Lead a group of 20-25 VIP Ushers 

• Organization & scheduling experience 

• Effectively communicate with leadership & problem solve in real time 

• Acute sense of judgment, tact and diplomacy 

• Ability to perform certain tasks such as lifting, standing or extreme temperatures. 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability