Customer Support Assistant

Company Description

About Us – Bela Brand Bat

At Bela Brand Bat, we bring bold creativity and strategic precision together to craft memorable brand experiences. Headquartered in Columbus and expanding across the U.S., our agency is known for delivering high-impact campaigns and unforgettable events that elevate brand identities. We don’t just plan—we connect, captivate, and convert audiences through meaningful, experiential marketing.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This position plays a vital role in ensuring customers receive timely, accurate, and professional assistance. The ideal candidate is proactive, organized, and passionate about providing high-quality support in a fast-paced business environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person

• Provide accurate information regarding products, services, and company policies

• Resolve customer issues efficiently and escalate complex matters to the appropriate departments

• Maintain detailed and organized records of interactions and follow-up activities

• Support internal teams by relaying customer feedback and identifying areas for improvement

• Assist with administrative tasks and document processing as needed

• Uphold company standards in all communications and customer engagements

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum of 1–2 years of experience in customer service or administrative support

• Strong verbal and written communication skills

• Excellent problem-solving and interpersonal abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to multitask and stay organized under pressure

• Professional demeanor and a customer-first attitude

Additional Information

Benefits

• Competitive salary ($53,000 – $59,000 annually)

• Career development and growth opportunities within the company

• Supportive team environment with ongoing training

• Paid time off and holidays

• Health and wellness benefits available