Jobs and Careers
About the role
Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
This is a full time position. You will be onsite at home office or customer site daily.
Compensation: $22 to $24 per hour. After 90 days, you will be eligible for a quarterly 7% performance bonus based on metrics.
Field Technician
The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of computer hardware and software.
Key Responsibilities:
Key Qualifications:
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
This is a full time position. You will be onsite at home office or customer site daily.
Compensation: $22 to $24 per hour. After 90 days, you will be eligible for a quarterly 7% performance bonus based on metrics.
Field Technician
The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of computer hardware and software.
Key Responsibilities:
- Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
- Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
- Setup of computers, laptops, printers, and workstations.
- Coordinate with clients to schedule installation and resolve any access or technical setup issues.
- Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
- Perform repairs and adjust equipment as needed, ensuring operational efficiency.
- Document issues, repairs, and solutions clearly to maintain accurate records of service history.
- Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
- Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
- Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
- Communicate effectively with customers, explaining service work performed and answering any questions they may have.
- Provide clear and professional support, maintaining a high standard of customer service at all times.
- Address customer concerns and feedback promptly and professionally.
- Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
- Update records in company systems, noting parts used, time taken, and any other relevant information.
- Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
- Follow all safety protocols and guidelines during installations, repairs, and maintenance.
- Ensure compliance with company standards, industry regulations, and customer requirements.
- Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.
Key Qualifications:
- High school diploma or GED required; technical certification or associate’s degree preferred.
- Exceptional cu
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