Central Employee Experience Team Manager - Vice President

Are you ready to make a significant impact in HR operations? As CEET manager, you will play a crucial role in shaping the future framework and governance of the EMEA operations. This position offers an exciting opportunity to collaborate with diverse teams and contribute to the strategic direction of our firm.

The position requires strong leadership, process optimization, and stakeholder management skills, as well as the ability to lead the team through change while maintaining a high standard of HR service delivery.

Job Responsibilities:
•    Develop and lead the HR Operations function to provide a consistent, high-quality employee experience across the employee lifecycle.
•    Drive operational excellence by implementing and monitoring SLAs and KPIs to enhance service delivery.
•    Identify and implement process improvements, including automation and self-service opportunities in collaboration with the technology team.
•    Ensure compliance with regulatory and legislative requirements, including auditing and governance activities.
•    Manage team workload, including assigning tasks, prioritization, and handling escalations.
•    Foster strong stakeholder relationships with payroll, finance, IT, local HR teams, and the broader HR community.
•    Provide leadership, coaching, and development to the team, ensuring engagement, performance, and career growth.
•    Lead the team through change, ensuring smooth transitions and continuous adaptation to evolving business needs.

Required Qualifications, Capabilities, and Skills:
•    Proven experience in leading and developing a Shared Services team across multiple geographies.
•    Strong track record in driving process efficiency, managing SLAs and KPIs.
•    Passion for high standards, continuous improvement, and enhancing the employee experience.
•    Ability to manage complexity and ambiguity, with strong problem-solving and troubleshooting skills.
•    Resilient and calm under pressure, able to balance strategic initiatives with hands-on operational support when needed.
•    Strong stakeholder management and influencing skills at all levels of the organization.
•    Excellent communication, collaboration, and analytical skills, with a high level of accuracy and attention to detail.
 

Preferred Qualifications, Capabilities, and Skills:

• Experience in leading HR operational improvements.
• Experience with HCM and Service Now (Ticketing System)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.