Product Engagement Business Transformation VP

Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing strategic vision? Help us be better partners to our internal and external clients.  Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams. 

As a Business Transformation Program Manager within the Client Onboarding & Service (COS) team, you will own the day-to-day activities related to project management, analysis, and delivery of transformation initiatives for the COS organization. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. The successful candidate is proactive, detail and results-oriented, and possesses outstanding leadership and communication skills.

Job Responsibilities:

• Own the day-to-day analysis, project management and delivery of COS initiatives 
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact 
• Develop content to periodically update executive management, leadership and stakeholders across LOBs on delivery milestones and change management
• This is not an execution only role. You will be a contributor to strategic discussions and provide ideas, take initiative and leverage creativity (in thoughts and paper) to drive the business.
• Actively engage product and technology development teams for all domains using agile methodology for client journeys and persona planning
• Drive change, consensus and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans and communications   
• Apply understanding of innovation in financial services and emerging technologies (e.g. machine learning, Blockchain, robotics process automation) to reimagine the future of commercial banking 
• Develop strong trusted advisor relationships with key client stakeholders

Required Qualifications, capabilities and skills:

• Bachelor of Science or Arts degree required and 6+ years of relatable business experience 
• Comfort in a fast-paced, dynamic and matrixed environment and the ability to operate ‘in the grey’ 
• Ability to clearly communicate and influence -- leading leaders to a common goal
• Outstanding relationship management, interpersonal and communication skills with the tenacity to resolve issues and conflicts 
• Advanced PowerPoint and Data skills with story-telling capabilities
• Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Ability to interact with colleagues at all levels and achieve goals without direct control over resources

Preferred Qualifications, capabilities and skills:

• MBA
• Passion for learning new operating models, technologies, and industry trends
• Previous client consulting experience 
• PMP or other Project Management Certifications 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

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