Product Director - Personalized Checkout

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know:
As the Director of Product Management, Fastlane Checkout Personalization, you will lead efforts to define, develop, and scale personalization use cases across our consumer and merchant experiences for Fastlane. Your mission will be to partner with core teams to identify key personalization opportunities that directly impact business-critical metrics and deliver enhanced, tailored experiences for our users and merchants.

Job Description:

Your day to day:

• Subject Matter Expertise: Serve as the go-to expert on personalization, data, and AI-driven use cases, with a focus on checkout personalization for Fastlane.

• Use Case Development: Partner with Consumer and Merchant core teams to identify and prioritize use cases where personalization can drive key metrics, such as eligible users, opt-in rates, guest checkout acceleration, and relative conversion lifts.

• Product Ownership: Drive the identification of requirements and product domains for personalization, including Fastlane consumer profile data and machine learning model applications.

• Collaboration & Innovation: Collaborate with AI and engineering teams to define the appropriate models and platforms necessary to deliver robust, scalable personalization features.

• Strategic Impact: Lead efforts to ensure that personalization initiatives positively affect key outcomes, including user engagement, conversion rates, and customer satisfaction.

• Execution & Delivery: Oversee the entire product lifecycle, from ideation through launch, ensuring timely and successful delivery of personalization features that align with business goals.

What you need to bring:

• 8+ years of experience managing cross-functional product teams and driving strategic initiatives.

• Proven track record of building and launching high-scale personalization products in eCommerce, FinTech, or similar industries.

• Expertise in AI and machine learning, particularly in consumer and merchant personalization use cases.

• Strong business and technical acumen, with the ability to balance technical and business considerations when making product decisions

• Ability to operate in ambiguity and excel in a fast-paced, innovative environment.

• Demonstrated leadership capabilities, with a focus on collaboration, inclusion, and talent development.

Additional Job Description:

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