Director, Go To Market CRM and Transformation

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl seeks a Global Go To Market (GTM) CRM and Transformation Director to support our sales GTM tools architecture and transformation. In this function, you will be expected to understand, support, transform, grow and enhance the evolving CRM environment and processes that our field sellers use in their daily activities. You will also focus on identifying the right new features, applications, integrations with enterprise level systems and underlying procedures to accelerate our time to market, provide advice and counsel to senior leadership and conceive/build business cases behind each element of the CRM and GTM transformation, focused on Return on Investment (ROI) and efficiency benefits to our business.

Primary measurements of success will include:

• CRM Engagement and Adoption

• CRM Functionality and User Experience

• CRM Measurements and Metrics related to TTM and Productivity

• CRM Business Process Re-engineering

• CRM Reporting and business intelligence

• Field Experience and Productivity

• Sales Program and framework execution

• Sales end to end engagement cycle

• Sales Tools measurements and ROI

• Sales Transformation Projects

• Sales Coverage and Efficiency

• Sales Strategy and Signings Growth

• Conception, Planning and Deployment of new sales tools to include field enablement and measurements and overall time to market based on tools, processes and the people/functions that are responsible to execute.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Job Requirements

• 10+ Years of demonstrated Systems and Process Lead Transformation role specifically managing Enterprise level challenges and negotiating with internal and external stakeholders (SW/Application Providers) the deployment and execution of new Processes and Tools, particularly with CRM system at an Enterprise level.

• Proven communication skills to present complex systems blueprints and provide clear and concise recommendations to senior leadership on transformation of current to new more efficient systems and processes.

• Proven ability to conceive and present business cases behind systems transformation and process that have clarity in Return of Investment, time of deployment, required skills and resources to support successful outcomes at an Enterprise level.

• Ability to create a professional rapport at all levels, specifically within country teams, global cross/multi-functional teams and senior leadership.

• Proven ability to deploy new tools/systems and the required enablement plans to support the successful return on Investment.

• 10+ Years of systems support and or relevant GTM architecture responsibility at the Enterprise level.

Preferred Experience:

• SAP Enterprise Level

• CRM Platforms preferably Sugar and/or Salesforce

• Sales Tools and Apps – Sales Process

The compensation range for the position in the U.S. is $150,720 to $286,200 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$165,720 to $343,560 

Colorado: $150,720 to $286,200 

New York City: $180,720 to $343,560 

Washington: $165,720 to