Automotive Service Manager

Location: Tacoma Metro

 Job Type: Full-time 

Reports to: Director of Fixed Operations 

Compensation: $120,000 – $192,000/annually per manufacturer line (based on performance and experience)

Drive Real Impact. Lead with Purpose. Grow with Us. At Larson Automotive Group, we don’t just service vehicles—we build lasting relationships and deliver outstanding customer experiences. We're looking for a forward-thinking, performance-driven Automotive Service Manager to lead one of our high-performing service departments.

This is more than a leadership role. It’s a chance to shape team culture, drive innovation, and be a catalyst for operational excellence in a company that values its people as much as its performance.Why Choose the Larson Family

• Competitive Pay with Growth Potential: Your performance drives your earnings—no cap 
• Modern Work Culture: We value autonomy, innovation, and team support. You'll have the tools and flexibility to lead your way.
• Career Advancement: We believe in promoting from within. Your next step could be Fixed Ops Director or beyond.
• Strong Reputation: Join a respected, family-owned dealership group with deep community roots and high standards.

What You'll Do

• Lead and Inspire: Mentor and develop a team of skilled technicians and service advisors to deliver top-tier service and consistent results.
• Elevate the Experience: Ensure every customer interaction reflects our commitment to transparency, trust, and excellence.
• Streamline Operations: Oversee day-to-day service operations with a focus on efficiency, quality, and compliance.
• Drive Results: Own service metrics, performance benchmarks, and profitability goals. Track KPIs, identify trends, and act quickly to optimize.
• Cross-Functional Collaboration: Partner with parts, sales, and leadership to maintain cohesive operations across the dealership.
• Financial Management: Set and manage budgets, control costs, and find smart ways to boost revenue without compromising service quality.
• Champion Safety & Compliance: Uphold workplace safety standards and ensure all regulatory requirements are met.

What you Bring

• Proven success as a Service Manager or high-level Service Advisor in a dealership environment
• Strong leadership, coaching, and team-building skills
• Excellent understanding of dealership operations, DMS systems, and manufacturer service processes
• Ability to interpret financial reports and manage department profitability
• Strong communication and customer service instincts
• A growth mindset, adaptability, and a passion for the automotive industry

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:                  

o $10,000 in life insurance                  

o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:                  

o Supplemental Life and AD&D                  

o Long-Term Disability (LTD)                  

o Accident Insurance                  

o Hospital Indemnity                  

o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:                  

o Mental health and emotional well-being                  

o Substance abuse                  

o Financial and legal challenges                  

o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:                  

o Eligible after 60 days of employment (age 21+).                  

o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.