Senior Fixed Operations Manager-Nebraska

Location(s): Nebraska

Job Schedule: Full-time

Education Requirement: Bachelor's

Sponsorship: Yes or no 

Come Drive Innovation with Us. We are currently looking for a Senior Fixed Operations Manager to join our team in Nebraska.

Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness and OEM representation efforts.  Supports AGM with local logistical support for market representation decisions and related dealership implications.  Works with district-facing Dealer Operations Manager to synergize operations. Partners with other districts to maximize regional and national Accessories, Parts, & Service (APS) opportunities.  
Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.

A Day in the Life:

• Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations. Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities. Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.Customer Experience and Retention

• Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition.

• Coordinates and aligns on Aftersales Core Processes. Actively delivers training and program implementation by recommending NNA supporting tools, technologies and proven service processes (Initiation, Reception, Communication, Delivery, and Follow up).

• Works with the Regional Aftersales Manager (RAM) to monitor levels and amount of service staff expertise and training.  Actively promote Technician Certification training and supports recognition and achievements.

• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts. Aligns dealership marketing, CRM, Social, website, eCommerce and BDC platforms with NNA National and Regional marketing initiatives.

• Recommends, supports and executes the use of NNA tools and technologies, tablets, and marketing platforms. Introduces new marketing programs and techniques.  Demonstrates potential positive impact to dealerships’ financial statements to achieve dealership “buy-in” and support. Routinely reviews APS sales reports demonstrating success or failure of marketing efforts and expenditures.

• Understands other external consultant’s services currently utilized or considered by dealership.  Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply.  Demonstrates the business case for Nissan/Infiniti programs and advises on comparisons. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.

• Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices. Utilizes Key Ratio management to align with NNA and industry benchmarks. Implements consultative sales techniques to develop, present, and implement action plans to drive key growth KPI’s.

• Improves sales effectiveness through reviewing relevant NNA and industry benchmark data to uncover sales/profit opportunities in accessories, service lane commodity sales, internal, and wholesale. Identifies and actively develops dealer engagement in Parts, Wholesale and Accessory business.

• Routinely reviews APS performance reports with Dealer Principal and functional management regarding APS operations and compliance with company standards and agreements.  Monitors cash flow, inventory, and capital as pertains to APS.  Questions accuracy and accounting if needed.  Assists AGM and dealership management to improve financial strength through increased APS sales and operations.  Works with Dealer Principal to establish goals to improve Fixed Absorption Rate and ROS, and identifies plans to achieve them.

• Identifies and evaluates human resource issues in dealerships. Assesses staffing levels, competencies and training needs. Advises and assists management with correcting management and staff performance through plans for documentation, feedback, coaching, and training. Identifies causes for high levels of staff turnover and addresses issues with appropriate level of management.

• Educa