Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com. 

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare! 

Current Need: Our team in Forth Worth is growing! Our team members have ongoing opportunities to promote into other roles within our department. This creates new opportunities to join an incredible group within McKesson's Customer Operations. Come grow your career with us!

Job Summary: The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. 

Hybrid Position: Our Customer Service Representatives work from home after completing their 8 weeks of onsite training. Our preferred candidates will live within 50 miles of our Forth Worth office. Team members come into the office each month for meetings, special events and additional specialized training as needed.

Hours Of Operation: Monday through Friday 7:00am to 9:00pm Central.

• Shifts are 8 hours per day with work schedules determined by business needs and assigned during training.

• Department Shift Bids are conducted every 6 months

On Site Team Training: 8 Weeks

Start Date: Monday January 13th

• Training Schedule: Monday through Friday 8:30am to 5:00pm

• Training consists of classroom instruction and nesting/shadowing.

• To ensure your success, you'll have an opportunity to work closely with senior members of our team and use what you've learned in a supportive and supervised setting before completing training and moving your workspace home

Key Responsibilities

• Accept inbound calls and handle customer