Director Casino Operations - MGM Springfield

Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.

PRIMARY PURPOSE:

Responsible for providing direction to Gaming operations for the assigned property, consistent with the MGM Brand. This position will be responsible for leading Gaming management team members in achieving the operational and financial goals of the Gaming division, monitoring the performance, scheduling, and training of the staff, and ensuring high customer satisfaction and an exceptional guest experience. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 

• Oversee and provide leadership in the development and monitoring of gaming operations, fiscal budgets, guest service standards, and labor optimization to produce both short‐term and long‐term profitability.
• Oversee implementation of policies, operating procedures, training programs, manuals, directives, work schedules, pricing standards, rules, and regulations for all gaming staff, and ensure full compliance.
• Maintain complete knowledge of various gaming functions including table games, slots, race and sports, poker (as applicable), and casino marketing (as applicable) with expert knowledge in at least one of the functions. Collaborate with the Gaming COE to provide input to the property leader with regard to game selection and placement.
• Maintain the highest standards for gaming regulation compliance and ensure compliance of all staff members; strictly abide by state gaming regulations and report issues of non‐compliance. ‐
• Interview, select, train, supervise, counsel, and coach gaming staff for the efficient operation of all gaming functions. Drive employee engagement through coaching, training, and development.
• Perform other job‐related duties as requested.

MINIMUM REQUIREMENTS:

• Bachelor's Degree or equivalent experience
• 4+ Years of Prior Relevant Experience