Senior Portfolio Director, Property & Asset Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Portfolio Director will serve as the primary contact for the client property management relationship, responsible for ensuring that communications with the client are consistent and meaningful. The Senior Portfolio Director plays a critical role in delivering exceptional property management services to the client, driving performance and growth within their assigned portfolio, and contributing to the overall success of JLL.  The Senior Portfolio Director will be expected to oversee a portfolio of buildings, in excess of 5 million square feet, and the management teams that service the portfolio. The Senior Portfolio Director is responsible for working directly with the JLL Global Account Director and client to ensure a thorough understanding of the investment objective and the development of acceptable portfolio strategic plans and operating and capital budgets.  Once developed, the Senior Portfolio Director must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property teams.  The Senior Portfolio Director provides excellent communication (both written and verbal) to clients, employees and tenants to ensure an ongoing, successful relationship. 

The Senior Portfolio Director is responsible for the management, supervision and professional development of all managers within assigned portfolios. Ensure 100% compliance with Jones Lang LaSalle employee review process. Additionally, the Senior Portfolio Director is responsible for representing Jones Lang LaSalle Americas, Inc. in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

Management

• Assume a leadership role and assume responsibility for the coordination and successful performance of property management teams.
• Identify and initiate process improvements and guide consistency for all property systems.
• Ensure that personnel under your management are fulfilling their requirements within their specific job descriptions and provide pro-active support as required.
• Develop, gain consensus for, implement, and report on the management plan for assigned assets.
• Interface with client to meet or exceed their expectations regarding the operational, financial, and marketing efforts for their portfolio.
• Jointly communicate effectively with the Global Account Director on all significant operating, financial, leasing and administrative issues.
• Ensure that JLL standards are implemented, met and maintained consistently.  This includes all policies and procedures, systems and standards and initiative compliance of the property teams.
• Meet the assigned criteria within the Compliance Excellence Program and Engineering Audit. 
• Participate in the development and implementation of strategically oriented plans to meet the management requirements.
• Provide support and/or negotiate Management Agreements when necessary. 
• Act as escalation point for service contractors and vendors. Ensure that all legal agreements have been fully executed according to client and JLL standards, and that vendors are performing at a high standard.
• Inspect properties to assure the quality of operations.
• Interface with leasing brokers to ensure the lease process meets client objectives.
• Understanding of the retail landscape & how to measure retail health.
• Ensure that teams are fully engaged and responsive to retail leasing and operations issues.
• Make staffing and compensation recommendations to client, Global Account Director or Managing Director.  Ensure that positions are always filled, participate in interviews and endorse the appropriate candidates.  Develop training program and career path for property employees.  Assure succession planning and develop your direct reports to promote employees from within for future opportunities.  Support, assist and direct the growth and development of others within the department. 
• Supervise employees reporting to the assigned buildings in accordance with the policies enumerated within the JLL Personnel Handbook and applicable laws. Establish written goals and objectives for employees directl