Group Director, Client Partner

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. Our clients include Snap, Cash App, Five Below, VICE, Google and eBay, to name a few. 

About You

Group Director, Client Partners at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other ‘Directors’ (e.g. Creative, Design). We expect Group Director, Client Partners to be experts in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. Group Director, Client Partners represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning. 

Group Director, Client Partners are leaders within the Account Planning org - helping to push along the agency’s vision through management, coaching and process development.

Group Director, Client Partners are expected to be able to develop, negotiate and manage scopes of work as well as support in leading new business proposals and pitches. 

Candidates must have experience managing teams, complex campaigns and high-volume retainers for brands and be calm and controlled in high-pressure situations. Equally, experience with delivering commercial success in an agency model is important. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a leader who inspires their team and earns the respect of senior clients.

JOB RESPONSIBILITIES  

The role of a Group Director, Client Partner is exciting, varied, and constantly evolving. In this role, you will:

CLIENT MANAGEMENT

• Ability to work in partnership with senior clients to develop annual strategies
• Ability to establish themselves as true business partners, thought leaders and innovators at DEPT.
• Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth. 
• Responsible for being the primary relationship holder for the client within DEPT® 
• Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers 
• Responsible for high client retention and growth
• Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Ability to reach out to clients directly when service issues arise
• Ability to lead new business pitches and proposals alongside leadership and growth team

 

BUSINESS KNOWLEDGE AND COMPLIANCE

 

• Ability to forecast, reconcile and monitor client revenue and profitability
• Ability to estimate, manage, monitor and reconcile client out-of-pocket funds
• Must have a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Responsible for financial management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Ability to scope projects and retainers within budget and on brief 
• Ability to productize our services within a proposal and SOW
• Ability to initiate conversations with clients around SOW adjustments 
• Ability to author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed 
• Ability to lead contract negotiations and oversee the implementation of commercial agreements
• Ability to proactively pursue cross-sell & upsell opportunities to drive innovation,  strategy, and organic revenue growth
• Responsible for ensuring teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts