Senior Quality Engineer

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  

 

We are seeking a strategic, analytical, and collaborative Senior Quality Engineer to join our New Product Quality team. In this high-impact role, you will serve as the voice of the consumer across the product development lifecycle — proactively driving quality improvements, risk mitigation, and performance optimization. 

You’ll collaborate cross-functionally with Engineering, Industrial Design, Supply Chain, Manufacturing, Customer Experience, Marketing, and Executive Leadership to shape products that not only meet specifications but consistently exceed customer expectations — pre- and post-launch. 

This is an exceptional opportunity to influence design, quality, and customer satisfaction at scale, while gaining exposure to executive-level decisions and enterprise-wide innovation initiatives. 

Key Responsibilities: 

Customer-Centric Quality Leadership 

• Analyze consumer complaints, field returns, and warranty data to identify root causes and drive both technical and customer-facing corrective actions. 

• Act as the primary voice of the customer in product quality forums, ensuring feedback translates into meaningful product and process improvements. 

• Lead structured problem-solving (e.g., 8D, DMAIC) and risk assessment efforts (e.g., FMEA) with cross-functional teams. 

Product Development Support 

• Serve as the NPD Quality lead in design reviews, safety assessments, and documentation control throughout the development cycle. 

• Provide quality input on Engineering Change Notices (ECNs), ensuring robust verification/validation and no unintended downstream impact. 

• Partner with R&D and Product Development to define and validate critical-to-quality (CTQ) attributes for new and existing products. 

Process & Supplier Quality Integration 

• Collaborate with suppliers on root cause investigations and ensure timely closure of corrective/preventive actions (CAPAs). 

• Influence manufacturing and process control plans by identifying potential failure modes and recommending risk-mitigating controls. 

• Support production readiness and product transfer activities, ensuring alignment between design intent and manufacturing capability. 

Post-Launch & Lifecycle Quality Management 

• Monitor macro-level product performance data and consumer sentiment to identify early warning signs, recurring issues, and quality trends. 

• Drive iterative product improvements post-launch, collaborating with Engineering and Design teams to achieve optimal user experience. 

• Own product health dashboards and reporting, delivering actionable insights to senior leadership on a regular basis. 

Cross-Functional Influence & Continuous Improvement 

• Facilitate cross-functional quality meetings, delegate and track issue resolution, and ensure accountability across teams. 

• Identify and implement process efficiencies across quality workflows to improve responsiveness and impact. 

• Coach junior engineers or quality team