Senior Service Delivery leader
CapgeminiAbout the role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
This is a hybrid role based in Atlanta, GA; New York City, NY; Chicago, IL; Nashville, TN
About the job you're considering
We are looking for a Technical Service Delivery Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line.
As a Service Delivery Manager / leader, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints while navigating ambiguity and multiple priorities.
Your role
• Own end-to-end delivery with clear accountability for execution and outcomes
• Drive programs through structured plans and decisive actions
• Go beyond reporting—identify issues early and take corrective actions proactively
• Manage performance across teams, including addressing underperformance and taking tough calls when required
• Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams
• Identify and resolve real delivery challenges such as:
o Communication gaps and unclear requirements
o Time zone and dependency misalignment
o Quality and accountability issues in distributed teams
• Engage deeply with engineering teams in custom application environments, managing interdependencies across systems
• Provide hands-on technology team leadership, not just stakeholder coordination
• Lead stakeholder communication, escalations, and decision-making with a focus on resolution and action
Your skills and experience
• 10+ years in Technical Project / Delivery Management roles
• Mandatory: Systems Integration (SI) experience with proven delivery ownership
• Proven track record of turning around challenging projects
• Strong experience managing custom-developed enterprise applications (Java/.NET/Cloud ecosystems)
• Strong experience managing global (onshore-offshore) delivery teams
• Demonstrated ability to drive execution along with governance or reporting
• Strong understanding of SDLC, delivery lifecycle, and engineering workflows
• Experience handling performance management and delivery escalations
#LI-SD1
The base compensation range for this role in the posted location is $82,082 to $193,440
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
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