Manager/Customer & Partner, Strategy & Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Manager, Customer & Partner, Strategy & Operations   

Company 
 
ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We are the fastest growing enterprise cloud software company in the world and have been recognized by Forbes as the #1 most innovative company (https://bit.ly/2LYJzRE). For us, this is just the start.

The Role 

As a member of the Customer & Partner organization, this role will focus on the major opportunities to advance our global go-to-market efforts and serve as thought leader and business partner to senior leaders within the Customer & Partner organization. 
 
You will be expected to collaborative and a player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. You are expected to be able to drive work cross-functionally across the entire go-to-market organization in support of C-suite priorities. And you should be a trusted advisor to the team leaders across Professional Services, Customer Success, Training, Global Alliances and Channel, and Customer Experience.  

In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and execute their strategic agenda. Examples of past projects include: defining and launching Customer Success, defining Global Alliances and Channels operating model, designing Services GTM strategy, refining cross-organization operating model and metrics.   

Preferred candidates will have not only several years of top-tier management consulting experience; but also, considerable go-to-market operating experience within Enterprise Software or Technology. 

What You Get To Do In This Role 

• Lead critical strategic projects; work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process. 

• Lead the end-to-end lifecycle of a project, from strategy to operationalization to execution to results 

• Be part of shaping a new organization’s strategic priorities  

• Bring the voice of the customer the organization: understand and draw insights from key industry, customer trends, and customer/partner feedback to provide insight  

• Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the region 

• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution 

Qualifications

In order to be successful in this role, we need someone who has: 

•  5+ years total work experience with ~2 years post MBA working at a top management consulting firm, private equity, or strategy and operations at a technology company (or similar) 

• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally a